The Supervisory Agency for Private Investment in Telecommunications (Osiptel) urged the operating companies of mobile telephony to suspend all irregular sale of chips on public roads, since this practice exposes citizens to possible frauds and identity theft. According to said entity, since 2020 it has imposed fines of S/25 million on the companies; however, they […]
Tag: movistar
Claro displaces Movistar and becomes the leading mobile phone operator for the first time
The Supervisory Agency for Private Investment in Telecommunications (Osiptel) announced the participation of the operating companies in the market of mobile phone at the end of the first quarter of 2023. The report reveals that the company Claro displaced its biggest competitor Movistar and became the leading operator for the first time. According to the […]
Companies Claro and Movistar acquire spectrum blocks for 5G in Uruguay
The private companies Claro and Movistar acquired this Tuesday at an auction a spectrum block of 100 Megahertz each to be able to provide 5G service in Uruguay, while Antel -state telecommunications company- will also have its own. This was explained to the EFE Agency by the director of the Communications Services Regulatory Unit, Pablo […]
Ban on spam calls: Consumer Defense Commission approves insistence
Unanimously, the Consumer Defense Commission (Codeco) of Congress approved the opinion of insistence that seeks to prohibit spam calls for commercial purposes. This occurs after the Executive Branch observed this proposal because, it maintains, it could affect the freedom of enterprise. “It is false or extremely improbable that free enterprise is affected, given that this […]
Movistar is the operating company that lost the most mobile lines in April
The Supervisory Agency for Private Investment in Telecommunications (Osiptel) reported that in April a total of 428,945 mobile lines changed their operating company, which represented a decrease of 9.66% compared to the figures reported in the previous month. The information published in the digital tool PUNKU revealed that the ports corresponding to the postpaid segment […]
Movistar leads the list of operators with the worst customer service
The Supervisory Agency for Private Investment in Telecommunications (Osiptel) presented the ranking of Customer Support of the main operators in the country, such as Movistar, Claro, Entel and Bitelduring the second semester of 2022. What company Is it considered the worst in quality of customer service? We tell you here. From this study, the supervisory […]
Osiptel requires the use of a unique password for new mobile lines: how to prevent them from stealing your identity?
As of today, Friday March 31, the use of the unique password to validate the identity of users each time they contract a mobile line additional, request the chip replacement or change of ownership. This measure ordered by Osiptel seeks to avoid frauds related to the mobile servicesuch as spoofing and unsolicited hires. However, according […]
Proposal to compensate users for unforeseen internet outage advances
The Consumer Defense Commission of the Congress of the Republic approved, this March 27, the forecast of Bill 3339, which grants the right to users to receive compensation for interruptions registered in the landline, mobile, internet and pay TV services. By 2022, the operating companies reported more than 470,000 breakdown claims through its different service […]
Claro and Telefónica sue Win before Indecopi for controversial commercial
A few months ago a controversial commercial from the internet company Win He was on national television promoting his fiber optic connection. “Don’t mess with the rat” was his most popular phrase, where a family exchanged their old modem for one from the company. For this spot, Clear and telephonethe two largest telecommunication companies in […]
Congress seeks that operators compensate and return money to users for interruption of internet and telephony
The Consumer Defense Commission of the Congress of the Republic discussed, on Monday, March 13, the project of Law 3339 that aims to force telecommunications companies to compensate users affected by the interruptions of their public services. The initiative proposes empowering the Supervisory Agency for Private Investment in Telecommunications (Osiptel) in order to apply a […]