The Supervisory Agency for Private Investment in Telecommunications (Osiptel) presented the ranking of Customer Support of the main operators in the country, such as Movistar, Claro, Entel and Bitelduring the second semester of 2022. What company Is it considered the worst in quality of customer service? We tell you here. From this study, the supervisory […]
Tag: movistar
Osiptel requires the use of a unique password for new mobile lines: how to prevent them from stealing your identity?
As of today, Friday March 31, the use of the unique password to validate the identity of users each time they contract a mobile line additional, request the chip replacement or change of ownership. This measure ordered by Osiptel seeks to avoid frauds related to the mobile servicesuch as spoofing and unsolicited hires. However, according […]
Proposal to compensate users for unforeseen internet outage advances
The Consumer Defense Commission of the Congress of the Republic approved, this March 27, the forecast of Bill 3339, which grants the right to users to receive compensation for interruptions registered in the landline, mobile, internet and pay TV services. By 2022, the operating companies reported more than 470,000 breakdown claims through its different service […]
Claro and Telefónica sue Win before Indecopi for controversial commercial
A few months ago a controversial commercial from the internet company Win He was on national television promoting his fiber optic connection. “Don’t mess with the rat” was his most popular phrase, where a family exchanged their old modem for one from the company. For this spot, Clear and telephonethe two largest telecommunication companies in […]
Congress seeks that operators compensate and return money to users for interruption of internet and telephony
The Consumer Defense Commission of the Congress of the Republic discussed, on Monday, March 13, the project of Law 3339 that aims to force telecommunications companies to compensate users affected by the interruptions of their public services. The initiative proposes empowering the Supervisory Agency for Private Investment in Telecommunications (Osiptel) in order to apply a […]
Is it legal for telephone operators to raise their rates without the user’s consent?
Learn about the rights you have and how to act if you do not agree with the rate increase in the services of the operators. In it Perufrom time to time it has become common for different users to report, through social networks, their discomfort and disagreement with telephone operators due to the increases in […]
Dissatisfaction with the quality of TV, telephony and internet rises
Operators. More than 20,000 users in the Lima regions report intermittent, slow browsing and poor signal in their telecommunications services during 2022. In 2022, the fixed telephony service was the one that most reported dissatisfaction among users, and reached 30%, according to the Supervisory Agency for Private Investment in Telecommunications (Osiptel). They are followed by […]
Telefónica del Perú revenues amounted to S/7,156 million in 2022
Higher revenues in the postpaid mobile segment and in the fixed data services segment boosted its growth. The total revenue of Telefónica del Perú in 2022 amounted to S/7,156 million, a growth of 1.5% compared to 2021, mainly due to higher revenues in the postpaid mobile segment (+6.7%) and in the fixed segment of data […]
Telefónica will have to return S/3,000 million to the Peruvian State
Telefónica will have to pay around S/3,000 million to the Peruvian State, by virtue of a Supreme Court ruling that puts an end to a dispute with Sunat over differences in the Income tax (IR) for the years 2000 and 2001, including “80% interest and penalties only” carried over time, according to the company. This […]
Movistar rates will rise up to S / 14.10 from April
Movistar reported that from April it will apply an average increase of S/ 6.30 in its rates to the fixed internet service, pay television and products packaged in duos and trios. However, he specified that in some services the increase will exceed S/ 14.00. “In the case of internet services (mono and duos), the increase […]