Operators. More than 20,000 users in the Lima regions report intermittent, slow browsing and poor signal in their telecommunications services during 2022.
In 2022, the fixed telephony service was the one that most reported dissatisfaction among users, and reached 30%, according to the Supervisory Agency for Private Investment in Telecommunications (Osiptel). They are followed by fixed internet services (17%), pay TV (14%) and mobile service (10%).
In detail, according to the study on the level of Telecommunications User Satisfaction 2022, 42% declare interruption of fixed telephony despite being up to date with their payments and 23% denounce intermittency. Furthermore, 60% of the people who have purchased the Internet access service Internet fijo affirms that the main problem is slow browsing, while 46% claim intermittency.
For their part, more than half of the customers (53%) who had pay TV reported having had problems with the image, sound and signal. Regarding the mobile service, 53% indicated problems with browsing speed and 62% damages with coverage.
Zones of Peru
Dissatisfaction for fixed telephony during 2020 was 11%, for 2021 at 16% and in 2022 it reached 30%. Lime It is where the most discomfort has been reported, mainly in the operators Movistar and Claro.
On the other hand, the mobile service grew by 10% in disagreement in 2022, when in 2020 it stood at 8% and in 2021 at 9%. It is so Movistar had the highest negative perception in Lima and Loreto; Of course, in Pasco and Cusco; Entel, in Puno and JunÃn; and Bitel, in Cajamarca and Loreto.
For fixed internet, the dissatisfaction position in 2020 was 14%, for 2021 and 2022 it rose to 17%. The main complaints for Movistar and Claro are registered in the central and Lima regions. Finally, pay television in 2020 reached 9% of discontent and in 2021 and 2022 it was at 14%. The south and center of the country expressed their dissatisfaction with Movistar’s services and DirecTV.
About Movistar, Claro and Bitel
According to the Osiptel study, Movistar condenses 16% of dissatisfaction among users. For its part, Claro maintains 9%, Entel 8% and Bitel 7%. The survey was carried out on more than 20,000 users throughout Peru.
In addition, Movistar was the company with the highest negative net balance in the first month of the year and reported 126,906 casualtieswhile Bitel (-79,556), Flash (-785) and Guinea Mobile (-258) also posted losses.
keys
Fines. In 2022, Osiptel imposed sanctions in the order of S/86 million. These penalties were mainly Bitel, Claro, Entel and Movistar.
Source: Larepublica
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