In the first half of 2023, 921,258 complaints were registered presented by users to the operating companies, in the first instance, due to inconveniences with landline, mobile, internet, cable television, packaged services (duos or trios) and others. That represents 22.12% less compared to the claims reported in the similar period of 2022 (1 million 182,976), […]
Tag: movistar
Osiptel: more than 488,000 mobile line users changed operators in September
He Supervisory Body for Private Investment in Telecommunications (Osiptel) reported that a total of 488,671 mobile lines changed operators last September, the third best record so far this year. Despite not reaching the figures for August, when more than 518,000 lines changed operators, the number of ports registered in September reveals that competition between mobile […]
These are the operating companies with the fastest internet in August in Peru, according to Osiptel
The Supervisory Body for Private Investment in Telecommunications (Osiptel) is in charge of moderating the internet and telephone services offered by the various operators in the country. For this reason, they carry out a monthly report prepared with more than 150 million measurements in 600 districts nationwide. In it, they evaluate the main indicators of […]
Smaller operators gain ground in mobile telephony
Having almost a dozen operators that offer mobile telephony service has allowed a reordering of market share, and with it offers that fit the profile of each user. According to Osiptel, in the first half of 2023, 41.14 million mobile lines were registered, a slight growth of 0.09% compared to the same period in 2022, […]
“Don’t put the r…”: Win’s commercial is not unfair competition, according to Indecopi’s ruling
Indecopi has declared unfounded, in the first instance, the complaint that Claro and Movistar filed against Win for his commercial “Don’t mess with your…”. The operators pointed out that this advertising undermines their image, prestige and business reputation, in addition to other arguments that were exposed by their legal defense. However, the entity points out […]
Osiptel confirms fines for more than S/5 million against Telefónica
The regulatory body determined that the telephone company failed to comply with the objective value of the Minimum Speed Compliance Quality (CVM) indicator in 11 urban populated centers. Minimum salary: this is proposed by the Ministry of Labor to regulate future increases Price of the dollar today in Peru: what is the exchange rate for […]
What was the fastest mobile network in Peru in June? Find out according to Osiptel
The Supervisory Agency for Private Investment in Telecommunications (Osiptel) It is in charge of regulating the services offered by the different Internet and telephone service operators. For this reason, they carry out a monthly report prepared with more than 150 million measurements in 600 districts nationwide. In it, they analyze the main indicators of 4G […]
User had more than 7,000 mobile lines in his name without having contracted them
Osiptelthe Supervisory Agency for Private Investment in Telecommunications, has reported on the amount of moving lines that appear on behalf of the clients of the main operators in the country, among these, the case of a person who has more than 7,000 telephone numbers in his name has been highlighted. The user acknowledged that he […]
From July 10, operators will alert users about the number of mobile lines in their name
Starting Monday, July 10, operating companies such as Movistar, Claro, Entel and Bitel will send text messages (SMS) to the users to inform them about the number of lines that they have registered under their ownership, assured the Supervisory Agency for Private Investment in Telecommunications (Osiptel). Via text messagesthe operators will also ask the users […]
Claims against operators: how to prevent your complaint from being declared inadmissible or unfounded?
In 2022, of the total complaints who entered the Osiptel Claims Resolution Court, 83% were declared unfair or unfounded. For what is this? Users have the right to submit a complaint when they notice any transgression or breach committed by the telecommunications operating company such as Movistar, Claro, Entel, Bitel, among the best known. According […]