In the first half of 2023, 921,258 complaints were registered presented by users to the operating companies, in the first instance, due to inconveniences with landline, mobile, internet, cable television, packaged services (duos or trios) and others.
That represents 22.12% less compared to the claims reported in the similar period of 2022 (1 million 182,976), reported the Supervisory Body for Private Investment in Telecommunications (Osiptel).
In a detailed analysis of the historical evolution of the data reported by the operating companies to Osiptel since 2016, it was verified that the number of claims presented between January and June 2023 represents 53.33% of the claims that were recorded during the period. first half of 2017 (1 million 727,460), the year in which the peak of claims occurred in this period.
“As recalled, users have the right to file a claim if they are not satisfied with their public telecommunications service and the operating companies are obliged to deliver a claim code, which will allow the procedure to be identified and the case to be followed up,” Osiptel detailed. in its report for the month of October.
Osiptel: Movistar with the highest number of complaints
In the first six months of this year, Movistar concentrated the largest number of claims filed, with 621,136, equivalent to 67.42% of the total.
The second company that accumulated the most complaints was Claro, with 199,857, which represented 21.69% of the total. Next were Entel, with 77,640 (8.43%); Bitel, with 12,496 (1.36%), and DirecTV, with 7,393 (0.80%). Other companies completed the total figure with 2,736 complaints (0.30%).
Of the four main operating companies, Bitel was the one that, percentage-wise, saw the number of registered complaints reduced the most (-46.10%) compared to the first six months of 2022. It is followed by Movistar which, despite concentrating the largest number of complaints, reported 28.19% fewer complaints.
Meanwhile, claims submitted to Entel decreased by 13.43% in the same period of the previous year. Claro, for its part, increased its number of claims by 29.66% compared to what was reported in the first half of 2022 (154,139).
Source: Larepublica
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