Don’t you agree with a rate hike on your mobile line? Do not accept and review these options

This week, company users of telecommunications Movistar reported that the operator will increase its mobile line rates by up to S/6 as of June 23. This communication from the company usually occurs periodically and many times the customersDue to ignorance, they end up accepting the new conditions imposed without taking any action. Although the rate increase applied by companies falls within a legal scope, it does not always mean that it is the most convenient for the user, even more so if he has not requested it.

If you received a communication from your operatorvia text message, in which he informs you that your rate will suffer an increase, you should know that You have the right to choose the service that best suits you at a rate according to your possibilities., either with your current operator or another. Among the various options you have are:

• Request to migrate to a rate plan that charges less.
• request the low from service.
• request the suspension temporary service (between 15 to 60 calendar days a year)
• hire a new service with another operating company.
• Change operating company through the number portability.

Migrating to a rate plan that charges less

On this occasion, we will delve into the first point. If a user does not agree with the increase of his mobile line tariff plan, You can contact your operator — in this case Movistar on line 104 —, demonstrate their dissatisfaction and ask for the new rates.

According to personal experiences collected by this writing, at the moment in which contact is made with a company advisor, via telephone, this will give you even better mobile plan deals. But it is at that moment, where you must enter a negotiating ground.

The user, for example, can request a change to a previous plan, which basically has similar benefits such as more browsing data and additional internet packages. Immediately afterwards, the company’s advisor should inform you of the plans with the lowest costs. The final decision will depend on the user, who often avoids going through this situation because he thinks it is a cumbersome process.

“When I found out that they had raised the amount of the rate for my mobile Plan, I decided to call and although it took me about 20 minutes trying to communicate, I managed to get the advisor to keep my plan at the same price. I insisted that I did not agree with the increase,” a Movistar client told La República.

What prohibitions do the operators have?

It is important to point out that when a mobile line plan is updated, that is, the price goes up, “the operator is prevented from providing you with a service with less benefits than those established in your contract, such as the number of minutes, data, additional services”, says Osiptel.

As manifested jamie delgadoexpert in consumer Defenseusers can also migrate to another company if they do not agree with the new rate amount.

“The companies raise the rates when they feel like it and they communicate it to us as if it were an offer. “We have improved your plan and you have to pay a few more soles,” they say. What if one does not agree? Well, he has to go, because it is assumed that a person contracted a rate plan based on his possibilities, ”he said.

What happens if the operator does not inform you about an increase in your rate?

According to Osiptel, if the operator does not send a communication to the user, in which he is informed about the increase in his rate, the client can initiate a claim procedure for the billing of the increase, in accordance with the current regulation on customer service. claims.

According to the agency, the company must adjust the first receipt in which the increase that was not informed is observed. However, it warns that after a period of two months has elapsed since the expiration of the first receipt in which the new rate amount was applied, it will be understood that the user is informed about the new plan and the increase is applied.