The Consumer Defense Commission of the Congress of the Republic approved, this March 27, the forecast of Bill 3339, which grants the right to users to receive compensation for interruptions registered in the landline, mobile, internet and pay TV services. By 2022, the operating companies reported more than 470,000 breakdown claims through its different service […]
Tag: Clear
Claro and Telefónica sue Win before Indecopi for controversial commercial
A few months ago a controversial commercial from the internet company Win He was on national television promoting his fiber optic connection. “Don’t mess with the rat” was his most popular phrase, where a family exchanged their old modem for one from the company. For this spot, Clear and telephonethe two largest telecommunication companies in […]
Congress seeks that operators compensate and return money to users for interruption of internet and telephony
The Consumer Defense Commission of the Congress of the Republic discussed, on Monday, March 13, the project of Law 3339 that aims to force telecommunications companies to compensate users affected by the interruptions of their public services. The initiative proposes empowering the Supervisory Agency for Private Investment in Telecommunications (Osiptel) in order to apply a […]
Mobile Internet: which was the operator with the best download speed in the last half of 2022?
At the end of the last quarter of last year, the average download speed of the main mobile operators in the country was between 22.8 and 15.00 Mega bits per second (Mbps), according to the results of the Speedtest Awards report prepared by Ookla So, Clear is positioned with 22.8 Mbps as the operator with […]
Fixed fiber optic Internet: Telefonica and Claro lost ground against WoW and Win in 2022
With 1,224,862 customers, the number of fiber optic connections in Peru has doubled in the last twelve months, Osiptel reported. Win cuts distances to only 15 percentage points with the still market leader, Telefónica, which reported a drop of 12.24% in just one year, almost the total number of Claro clients today. He Supervisory Agency […]
Fixed Internet on the rise: an increase of 200,000 connections was registered in the last 12 months
These figures represent a 6.55% growth in connections to Internet compared to the previous year. Huancavelica, Apurímac, Ica and Tumbes were the regions that registered the greatest increase. The number of connections to the fixed internet service continues to increase. As of the fourth quarter of 2022, there were 3 million 273,198 connections, which represented […]
Is it legal for telephone operators to raise their rates without the user’s consent?
Learn about the rights you have and how to act if you do not agree with the rate increase in the services of the operators. In it Perufrom time to time it has become common for different users to report, through social networks, their discomfort and disagreement with telephone operators due to the increases in […]
Osiptel: Claro was the operator with the fastest mobile Internet in January in Peru
During the first month of 2023, the average download speed in mobile networks with 4G technology in the national territory reached 11.42 Mbps (megabits per second) nationwide. He Supervisory Agency for Private Investment in Telecommunications (Osiptel) reported that the company Claro was the operator with the best average download speed in January, with a total […]
Dissatisfaction with the quality of TV, telephony and internet rises
Operators. More than 20,000 users in the Lima regions report intermittent, slow browsing and poor signal in their telecommunications services during 2022. In 2022, the fixed telephony service was the one that most reported dissatisfaction among users, and reached 30%, according to the Supervisory Agency for Private Investment in Telecommunications (Osiptel). They are followed by […]
Claro and Entel were the operators whose revenues grew by more than 4% until September 2022
From January to September 2022, the income of the main operating companies of the telecommunications sector registered a growth of 4.3%, compared to the same period of the previous year, reported the Supervisory Agency for Private Investment in Telecommunications (OSIPTEL). The increase was sustained mainly by the expansion of revenues from the Mobile Services (+9.2%), […]