Whether due to disconnection of internet service, poor call quality or other problems, operating companies They have complaints about mobile service every day. The ranking of performance in handling complaints, carried out by the Supervisory Body for Private Investment in Telecommunications (Osiptel)showed that three of the four main telecommunications service providers improved their customer service […]
Tag: osiptel
Smartphones: 91.9% of Peruvian homes have smartphones, what is their main use?
The smart phones They are gaining more and more presence in Peruvian homes. Thus, at the end of 2022, 91.9% of these had a smartphonesurpassing for the first time the ownership of televisions (90.6%), as revealed by the Residential Survey of Telecommunications Services (Erestel) 2022, commissioned by the Supervisory Body for Private Investment in Telecommunications […]
What happens to telecommunications services when the owner dies? This is what Osiptel says
As a person develops throughout their life, they seek to live with the greatest possible comfort. Some are very necessary, such as water, electricity, and of course: telecommunications. This last option becomes increasingly useful, due to work, studies, formalities, among other alternatives. However, to acquire these services, whether internet or telephone, a person must appear […]
Claims from the telecommunications sector fell 22% until June: Movistar continues to lead
In the first half of 2023, 921,258 complaints were registered presented by users to the operating companies, in the first instance, due to inconveniences with landline, mobile, internet, cable television, packaged services (duos or trios) and others. That represents 22.12% less compared to the claims reported in the similar period of 2022 (1 million 182,976), […]
Osiptel: how many mobile lines changed operators in September?
The Supervisory Body for Private Investment in Telecommunications (Osiptel) reported that, through the number portability, users have the right to keep their telephone number, even if they decide to change operating companies. About, 488,671 mobile lines changed operators last September, the third best record so far this year. “The number of ports registered in September […]
Osiptel: more than 488,000 mobile line users changed operators in September
He Supervisory Body for Private Investment in Telecommunications (Osiptel) reported that a total of 488,671 mobile lines changed operators last September, the third best record so far this year. Despite not reaching the figures for August, when more than 518,000 lines changed operators, the number of ports registered in September reveals that competition between mobile […]
These are the operating companies with the fastest internet in August in Peru, according to Osiptel
The Supervisory Body for Private Investment in Telecommunications (Osiptel) is in charge of moderating the internet and telephone services offered by the various operators in the country. For this reason, they carry out a monthly report prepared with more than 150 million measurements in 600 districts nationwide. In it, they evaluate the main indicators of […]
Osiptel confirms a fine of more than S/1.1 million to Bitel for not blocking the IMEI of stolen phones
The Supervisory Agency for Private Investment in Telecommunications (Osiptel) confirmed this Monday, September 4, the sanction for more than S/1.1 million to VIETTEL PERÚ SAC, owner of the mobile line bitelwhich was imposed in the first instance in March of this year. According to the Resolution of the Board of Directors No. 00249-2023-CD/Osiptel, published today […]
Osiptel confirms a fine of S/63,360 to Telefónica for non-compliance with access to claim files
The Supervisory Agency for Private Investment in Telecommunications (Osiptel) confirmed the fine for S/63,360 to Telefónica del Perú for not having implemented suitable mechanisms that allow subscribers or users to access the file associated with their claim in digital format. This happened after declaring unfounded the appeal that the company presented to a previous resolution […]
Osiptel: how to find points of sale of the operators authorized to hire your service?
The contracting of mobile services on public roads violates the rights of users and exposes them to being victims of identity theft, even to being involved in criminal acts, such as extortion, recalled the Supervisory Agency for Private Investment in Telecommunications (Osiptel). For this reason, according to the regulations of the regulatory body, citizens must […]