BOX NOW expects to deliver 60 million parcels and generate 100 million euros in turnover in 2026 as the Greece-based automated parcel locker operator expands across Southeast Europe.
Group chief executive officer Dimitris Andriotis said the company projects annual delivery volume will climb further to 100 million parcels with turnover reaching 150 million euros in 2027.
In an interview published by Greek financial news outlet Capital.gr, Andriotis outlined an 18 million euro group investment plan for 2027 alongside new cross-border shipping services, logistics facilities, and parcel security upgrades.
Founded in Greece in 2021, BOX NOW operates across five countries in Southeast Europe: Greece, Cyprus, Bulgaria, Croatia, and Slovenia. The group currently runs a network of 4,500 automated locker stations comprising 360,000 individual parcel compartments, after handling approximately 44 million parcels at the group level and achieving operational profitability in 2025.
Network expansion and revenue targets
Andriotis described 2026 as a year of growth and maturation for the business as it expands its regional footprint toward a target of 5,500 locker stations and 600,000 compartments. He credited the company's employees across its five operating markets, as well as the trust of retail partners and consumers, for driving those figures, adding that the next phase of expansion requires continuous investment in infrastructure, automation, and operational teams capable of supporting service quality at a larger scale.
Out-of-home delivery networks use self-service automated lockers installed in accessible neighborhood locations, allowing online shoppers to collect or drop off packages at any hour rather than waiting at home for a courier. Andriotis said the locker network is the heart of the company's business model, noting that its effectiveness depends on selecting the right location, providing appropriate compartment capacity, and serving the needs of both consumers and businesses.
In Greece, BOX NOW's population coverage already exceeds 95 percent. Andriotis said the group continues to invest in both geographic expansion and locker density so that stations sit along consumers' daily routes to offer flexibility while giving online stores a reliable delivery option.
Greek headquarters and Aspropyrgos logistics hub
Greece remains the administrative center and strategic core of the BOX NOW group. Central functions including marketing, sales, information technology, and operations for all five operating countries are coordinated from the Greek headquarters.
For 2026, the company has planned approximately 10 million euros in domestic investments in Greece, aiming to reach 300,000 compartments nationwide and extend its locker network into new regions and Greek island destinations.
Alongside locker installations, BOX NOW is investing in Greek logistics infrastructure, including a new facility spanning roughly 12,000 square meters in Aspropyrgos. Situated in West Attica northwest of Athens, Aspropyrgos serves as Greece's main industrial warehousing and freight transport hub. Andriotis said the facility and regional network upgrades support the company's ability to handle growing shipment volumes effectively.
Cross-border e-commerce and European shipping
Andriotis said BOX NOW aims to become the number one out-of-home delivery provider in every market where it operates by transferring operational know-how between countries and providing unified support to retail partners and end customers. Because Greece, Cyprus, Bulgaria, Croatia, and Slovenia are all European Union member states, parcels can move across borders within the European single market.
Technology sits at the core of that regional model, with the group investing across all five markets in infrastructure, automation, and data analytics tools to manage the network. Andriotis noted that through a single technical integration, an online store can connect to BOX NOW's entire five-country network, allowing merchants to expand outward and access new foreign markets.
For consumers, the BOX NOW mobile application has surpassed 2 million downloads, enabling users to manage shipments directly from their phones. The company has also introduced a service called Send a Parcel to Europe, which lets customers deposit a package at a BOX NOW locker for delivery to a street address in European countries outside the five nations where the company maintains a physical footprint.
Security cameras and parcel traceability measures
Addressing dissatisfied customers and publicized service incidents, Andriotis said the company has a responsibility to listen to every customer who encounters a problem, investigate the case, and provide a solution. He expressed regret for instances where the company failed to meet customer expectations and said BOX NOW has strengthened its communication channels to complete complaint reviews and applicable compensation procedures as quickly as possible.
To prevent incidents and tighten operational oversight, BOX NOW has increased training for parcel-handling personnel from quarterly to monthly sessions. The company has also strengthened traceability by linking the handling of every parcel to the specific driver assigned to it, while handheld personal digital assistant scanners used by drivers now activate a camera during scanning before a parcel is placed into a locker.
Security cameras are already installed at 30 percent of BOX NOW store locations, with a target to equip 100 percent of sites across the network by March 2027. The company has also ordered specialized transport bags for safer parcel handling and plans to open a new sorting center in the first quarter of 2027 so it can minimize incidents and respond quickly and accountably when problems occur.
2027 investment plan and artificial intelligence
Andriotis said growth for the group means building a stronger network, delivering a better customer experience, and maintaining the operational capacity to serve more people consistently across all five markets.
To support that next phase, BOX NOW's group-wide investment plan for 2027 totals 18 million euros, with 50 percent of the capital allocated to Greece. The 2027 spending program will focus on logistics automation, further expansion of the locker network, and the deployment of artificial intelligence technology to improve service for customers and retail partners.
