The Supervisory Agency for Private Investment in Telecommunications (Osiptel) reported that in April a total of 428,945 mobile lines changed their operating company, which represented a decrease of 9.66% compared to the figures reported in the previous month. The information published in the digital tool PUNKU revealed that the ports corresponding to the postpaid segment […]
Tag: osiptel
Movistar leads the list of operators with the worst customer service
The Supervisory Agency for Private Investment in Telecommunications (Osiptel) presented the ranking of Customer Support of the main operators in the country, such as Movistar, Claro, Entel and Bitelduring the second semester of 2022. What company Is it considered the worst in quality of customer service? We tell you here. From this study, the supervisory […]
Osiptel presents a regulatory project to deactivate mobile lines with inconsistent data
The Supervisory Body for Private Investment in Telecommunications (Osiptel) reported that it has issued this Tuesday a regulatory project that establishes the essential requirements for contracting the public mobile service and proposes that the operating companies deactivate mobile lines that present inconsistent data or that are active without having followed the essential requirements for their […]
Osiptel confirms a fine of S/752,560 against Bitel for not executing 374 cancellation requests
The regulatory body recalled that the current law seeks to protect the free exercise of the right of users of public telecommunications services to terminate the contractual relationship with the operating company. Dollar price today in Peru: what is the exchange rate for this Sunday, April 23? Bonds in Peru 2023: how to check with […]
Congress advances initiative to increase up to 1,000 UIT Osiptel fines to telemarketers
The Consumer Defense Commission (Codeco) approved by majority the opinion handed down to the Bill No. 3340/2022-CR, which proposes to modify the Law for the Development of the Functions and Powers of the Supervisory Agency for Private Investment in Telecommunications (Osiptel). This with the purpose of strengthening the sanctioning power of the entity in terms […]
Osiptel confirms a fine of half a million soles against Viettel
The Supervisory Agency for Private Investment in Telecommunications (Osiptel) confirmed a fine for S/520,720 (113.2 UIT) against the company Viettel, for which he declared his appeal unfounded. According to the resolution of the Board of Directors No. 00066-2023-CD/OSIPTEL, Viettel sent inaccurate information, for two information reports, corresponding to the 2020-II quarter. What happened? The operating […]
Osiptel requires the use of a unique password for new mobile lines: how to prevent them from stealing your identity?
As of today, Friday March 31, the use of the unique password to validate the identity of users each time they contract a mobile line additional, request the chip replacement or change of ownership. This measure ordered by Osiptel seeks to avoid frauds related to the mobile servicesuch as spoofing and unsolicited hires. However, according […]
From March 31, the unique password will be mandatory when contracting a new mobile line: what does it consist of?
As of Friday, March 31, the use of the unique password as a mechanism of security to validate the identity of users when contracting an additional mobile line, request the chip reset or run the change of ownership. This was ordered by the Supervisory Agency for Private Investment in Telecommunications (Osiptel). What is the finality? […]
Osiptel confirms fine of S/690,000 against Entel Peru
He Supervisory Agency for Private Investment in Telecommunications (Osiptel) declared inadmissible, because it was untimely, the appeal filed by Entel Perú against a fine of S/690,000 (150 UIT) imposed in 2022. Resolution No. 401-2022-GG/OSIPTEL, which declares the corrective measure, states that the company did not allow certain procedures to be carried out in the computer […]
Osiptel: operators cannot make charges for the period that the interruption of services lasts
The Supervisory Agency for Private Investment in Telecommunications (Osiptel) reported that, to date, they have identified up to 44 towns on the north coast and center of the country totally disconnected from the mobile service. In this sense, he indicated that the operating companies cannot make collections corresponding to the period that the interruption lasts, […]