The Supervisory Body for Private Investment in Telecommunications (Osiptel) reported that it has issued this Tuesday a regulatory project that establishes the essential requirements for contracting the public mobile service and proposes that the operating companies deactivate mobile lines that present inconsistent data or that are active without having followed the essential requirements for their contracting.
According to the control actions, The regulatory body identified that some operating companies have not implemented the requirement of biometric verification of their vendors and advisors, or their implementation is deficient. Proof of this is that in the registry of authorized distributors of the operating companies, unintelligible or invalid names and surnames have been detected, such as “Yisus El Justiciero del APK”, “one zero Julio” and “test empradrona card”.
This situation has also led to active mobile services in which it is not possible to determine who owns the line, since inconsistent data is recorded. “Only in the first quarter of 2023, around 2,920 cases of errors were detected in the subscriber registry. Among the cases found are names and surnames of subscribers made up only of consonants, vowels or nonsense, such as “Shakira Shakira Shakira”, “no has does not have does not have”, “Messi Messi Messi”, “bam bam bam” and “client client client””, details Osiptel in a press release.
In this scenario, the OSIPTEL regulatory project establishes three essential requirements for contracting the mobile service:
- That the contracting and acquisition of the SIM card be carried out in the channels recognized at the regulatory level, that is, that it is not carried out on an outpatient basis.
- That the identity of the natural person participating in the contract be validated through biometric verification contrasted with a RENIEC database or an alternate database.
- That the identity of the applicant for the service be validated through biometric fingerprint verification, or according to the procedure established for exceptions to said verification.
What does Osiptel propose?
This initiative, which modifies the Standard for the Conditions of Use of Public Telecommunications Services and which was published in the official newspaper El Peruano, also proposes that the operating companies deactivate mobile services if they do not meet the essential requirements for contracting. Previously, they must send a text message to the user informing about the deactivation of the service.
Likewise, it is specified that the detection of those services that correspond to be deactivated are those identified by the operating company, which must verify on a daily basis the support of compliance with the aforementioned requirements in their contracts and activations carried out the previous calendar day. Within the framework of inspection actions, Osiptel can detect active mobile services without having met the essential requirements for their contracting and request the respective deactivation from the operators.
In the event of a disagreement regarding the deactivation of the service, a claim may be filed for lack of service and the companies must make the same number and rate plan available to the people who had access to the deactivated service. And, later, they will carry out the contracting of the service complying with the essential requirements and the established provisions.
According to the regulatory project, the operators will make the corresponding returns for non-compliance with any of the essential requirements set forth. It also establishes the obligation of the companies to report the information of contracting and activation of the service to the System of follow-up, monitoring and control of contracting, terminations and migrations; as well as the prohibition that the advisers of the operating companies intervene in the self-activation.
Interested parties can submit their comments and suggestions on the regulatory initiative to the regulator within 15 calendar days from the day after the publication of the resolution, through the OSIPTEL virtual parties table.
Source: Larepublica
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