The regulatory body recalled that the current law seeks to protect the free exercise of the right of users of public telecommunications services to terminate the contractual relationship with the operating company.
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The Supervisory Agency for Private Investment in Telecommunications (Osiptel) confirmed two fines for 50.4 UIT and 113.2 UIT (S/752,560) against the Viettel company, Bitel’s parent company in Peru, for not having executed the deregistration requests. 374 cases within the scheduled period.
The resolution of the Board of Directors No. 00072-2023-CD/OSIPTEL states that the requests for low matter of the sanction, whose appeal was declared “unfounded”, were formulated in the period from October 1, 2020 to December 31, 2020. March 2021.
In his defense, Viettel assured that in a total of 371 cases – of the 374 defendants – he discharged service, while in 323 there were no effects to be reversed and in 48 credit notes were issued, “thus reversing the effects derived from said delays making the corresponding returns”.
However, Osiptel considered that the company did not submit additional evidence in its Appeal that proves the reversal of the effects of the damage produced with respect to all the returns or adjustments related to the cases.
The regulatory body recalled that the current law seeks to safeguard the free exercise of the right of users of public telecommunications services to terminate the contractual relationship with the operating company, “discouraging any market strategy that is unfavorable for subscribers who take said decision”.
Likewise, I explain that failure to comply with these rules would result in continuing to charge subscribers for a service that they no longer want or that does not meet their needs.
Source: Larepublica
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