The precautionary measure of INDECOPI forces Internet suppliers as Entel and clear to prevent access to platforms that violate copyright regulations. The National Institute for the Defense of Competition and the Protection of Intellectual Property (INDECOPI) announced that it has taken measures against the Digital piracy When ordering the blockade of 128 websites that illegally […]
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Osiptel: Movistar offers the worst mobile and pay TV service, according to users
According to the latest user satisfaction report from the Supervisory Body for Private Investment in Telecommunications (Osiptel), users expressed their dissatisfaction with Movistar both in the mobile service section and in the pay television section, placing it in last place with 32% and 38% respectively. To date, there are 41.9 million active mobile lines. However, […]
Telefónica lost nearly 300,000 fixed internet customers: which operators are hot on its heels?
Fixed internet connections increased 10.17%; However, the Spanish capital company greatly reduced its market participation, Osiptel reported. Join the WhatsApp channel Price of the dollar today in Peru: what is the exchange rate for this Tuesday, May 21 Fonavi 2024: Ad Hoc Commission evaluates changes in refund to reimbursement group 2 or relatives of deceased […]
They confirm a fine against Claro for more than S/1 million 730,000
In 2022, Claro failed to install a measurement tool provided by Osiptel in its user management application “Mi Claro”, and to send information regarding the number of smartphones that have the application installed. Join the La República WhatsApp channel Price of the dollar today in Peru: how much did the exchange rate open this Wednesday, […]
Free of charge! Osiptel regulates that portability between operators must be free
Osiptel published the Resolution No. 017-2024-CD/Osiptel in which they regulate portability in mobile operators mobile public service and in the fixed telephone service. This with the objective of determining the provisions and procedures applicable to this change of provider and being able to maintain the same number. Find out in this note what the regulations […]
Which was the operator with the fastest internet in December, according to Osiptel?
He Supervisory Body for Private Investment in Telecommunications (Osiptel) It is responsible for regulating the operation of companies that offer internet and telephone services in the country. Through their Mobile Internet Monitoring Panel, they perform more than 150 million measurements in 600 districts nationwidein order to determine which operator provides the best service. In this […]
What can I do if my operating company increased its rate without my consent?
One of the most frequent annoyances reported by users on social networks is related to the unilateral increase in the rates of their mobile phone or internet services, without their respective authorization. This surprising and unpleasant situation generates many doubts in citizens regarding whether it has legal validity and they look for channels to report […]
Movistar, Claro, Entel or Bitel: this is the operator that responded worst to mobile service complaints
Whether due to disconnection of internet service, poor call quality or other problems, operating companies They have complaints about mobile service every day. The ranking of performance in handling complaints, carried out by the Supervisory Body for Private Investment in Telecommunications (Osiptel)showed that three of the four main telecommunications service providers improved their customer service […]
Osiptel approves complaint system for non-compliance by operators
The Supervisory Body for Private Investment in Telecommunications (Osiptel) approved the complaints system for non-compliance with administrative acts or decisions issued in the complaints procedure (Sisden). It will be used for the presentation and processing of complaints to Osiptel for non-compliance. of what is indicated by the Administrative Tribunal for the Resolution of User Claims […]
Claims from the telecommunications sector fell 22% until June: Movistar continues to lead
In the first half of 2023, 921,258 complaints were registered presented by users to the operating companies, in the first instance, due to inconveniences with landline, mobile, internet, cable television, packaged services (duos or trios) and others. That represents 22.12% less compared to the claims reported in the similar period of 2022 (1 million 182,976), […]