The Supervisory Agency for Private Investment in Telecommunications (Osiptel) presented the ranking of Customer Support of the main operators in the country, such as Movistar, Claro, Entel and Bitelduring the second semester of 2022. What company Is it considered the worst in quality of customer service? We tell you here. From this study, the supervisory […]
Tag: bitel
Osiptel confirms a fine of S/752,560 against Bitel for not executing 374 cancellation requests
The regulatory body recalled that the current law seeks to protect the free exercise of the right of users of public telecommunications services to terminate the contractual relationship with the operating company. Dollar price today in Peru: what is the exchange rate for this Sunday, April 23? Bonds in Peru 2023: how to check with […]
Osiptel confirms a fine of half a million soles against Viettel
The Supervisory Agency for Private Investment in Telecommunications (Osiptel) confirmed a fine for S/520,720 (113.2 UIT) against the company Viettel, for which he declared his appeal unfounded. According to the resolution of the Board of Directors No. 00066-2023-CD/OSIPTEL, Viettel sent inaccurate information, for two information reports, corresponding to the 2020-II quarter. What happened? The operating […]
Osiptel requires the use of a unique password for new mobile lines: how to prevent them from stealing your identity?
As of today, Friday March 31, the use of the unique password to validate the identity of users each time they contract a mobile line additional, request the chip replacement or change of ownership. This measure ordered by Osiptel seeks to avoid frauds related to the mobile servicesuch as spoofing and unsolicited hires. However, according […]
Congress seeks that operators compensate and return money to users for interruption of internet and telephony
The Consumer Defense Commission of the Congress of the Republic discussed, on Monday, March 13, the project of Law 3339 that aims to force telecommunications companies to compensate users affected by the interruptions of their public services. The initiative proposes empowering the Supervisory Agency for Private Investment in Telecommunications (Osiptel) in order to apply a […]
Is it legal for telephone operators to raise their rates without the user’s consent?
Learn about the rights you have and how to act if you do not agree with the rate increase in the services of the operators. In it Perufrom time to time it has become common for different users to report, through social networks, their discomfort and disagreement with telephone operators due to the increases in […]
Osiptel: Claro was the operator with the fastest mobile Internet in January in Peru
During the first month of 2023, the average download speed in mobile networks with 4G technology in the national territory reached 11.42 Mbps (megabits per second) nationwide. He Supervisory Agency for Private Investment in Telecommunications (Osiptel) reported that the company Claro was the operator with the best average download speed in January, with a total […]
More than a million and a half people will be able to pay their natural gas bills from Yape
Cálidda users will enjoy this benefit from the first days of February. Electricity and mobile phone bills can also be paid through the digital wallet. More than a million and a half people will be able to pay their bills natural gas through the Yape application. This, after the mobile wallet and warm come together […]
Osiptel: which operator won more mobile lines for portability in February?
The Supervisory Body for Private Investment in Telecommunications (Osiptel) reported that, last February, a total of 452,554 mobile lines changed their operating company in the country, which represents a recovery of 47%, compared to the portability achieved in the same month in 2021. The result also meant a slight drop of 1.5% with respect to […]
Osiptel ratifies a fine for more than S / 3.5 million to Bitel
The Supervisory Body for Private Investment in Telecommunications (Osiptel) ratified a set of fines for a total of S/3,527,740 (766.9 UIT) against Viettel Perú SAC (Bitel) after declaring the appeals filed by the telephone company unfounded. In accordance with the Resolution of the Board of Directors No. 032-2022-CD/Osiptel, the company was fined for “having failed […]