Warehouses, stores and business premises have been implementing the possibility for customers to pay by credit card instead of cash. Although this facilitates the transactions of buy and sellmany times when users approach to make the payment they are asked that the additional chargewhich involves using digital media, is assumed by themselves. Thus, buyers should […]
Tag: Complaints book
Indecopi processed more than 130,000 consumer conflicts nationwide during 2022
The National Institute for the Defense of Competition and the Protection of Intellectual Property (Indecopi) has processed 132,510 consumer conflicts, such as claims, complaints and consumer arbitration requests, nationwide during 2022. As a result, it imposed fines for 8,233 UIT (tax tax units), equivalent to S/40 million 753,350, thus sanctioning 1,064 suppliers in 39 economic […]
Find out how feasible it is for companies to respond to consumer complaints in 15 days
Companies have four weeks to adapt and thus comply from Saturday, May 21 with the new rule that requires them to respond to consumer claims, in commercial establishments, in just 15 non-extendable business days. Before this law, the response period was 30 calendar days, extendable for another 30 days. But how viable is it to […]
Law is published that reduces the term of attention to users to 15 days
The official newspaper El Peruano has published Law No. 31435, which reduces the term for handling consumer complaints from 30 calendar days to 15 business days, an amendment to articles 24 and 152 of Law 29571, of the Protection Code and Consumer Protection. “Suppliers are obliged to attend to the claims presented by their consumers […]