Congressman Eduardo Castillo Rivas of Fuerza Popular proposes that mobile applications that operate in the country must be displayed in a visible placepermanent and easily accessible Complaints Book. Bill 7117 specifies that it is necessary to modify article 151 of law 29571, Consumer Protection and Defense Code, on the display of the Complaints book to […]
Tag: Complaints book
National Holidays 2023: how to claim if I have a problem with a purchase made online?
During the National Holidays, users seek to take advantage of the offers that commercial establishments advertise, mainly online. For this reason, Indecopi warns that it is important to find out before buying and to choose formal suppliers to avoid inconveniences. The entity stated that from January 2019 to May 2023, it handled 122,758 claims associated, […]
Long holiday: know what to do if your flight is delayed or canceled
If your flight was delayed or canceled for reasons attributable to the airline, the airline must report the reasons and the actions it will take to provide you with a solution, according to Indecopi. In addition, depending on the time that has elapsed, passengers have the right to receive food, a phone call, lodging and […]
Is it legal to charge a 5% fee on purchases paid by credit card?
Warehouses, stores and business premises have been implementing the possibility for customers to pay by credit card instead of cash. Although this facilitates the transactions of buy and sellmany times when users approach to make the payment they are asked that the additional chargewhich involves using digital media, is assumed by themselves. Thus, buyers should […]
Indecopi processed more than 130,000 consumer conflicts nationwide during 2022
The National Institute for the Defense of Competition and the Protection of Intellectual Property (Indecopi) has processed 132,510 consumer conflicts, such as claims, complaints and consumer arbitration requests, nationwide during 2022. As a result, it imposed fines for 8,233 UIT (tax tax units), equivalent to S/40 million 753,350, thus sanctioning 1,064 suppliers in 39 economic […]
Find out how feasible it is for companies to respond to consumer complaints in 15 days
Companies have four weeks to adapt and thus comply from Saturday, May 21 with the new rule that requires them to respond to consumer claims, in commercial establishments, in just 15 non-extendable business days. Before this law, the response period was 30 calendar days, extendable for another 30 days. But how viable is it to […]
Law is published that reduces the term of attention to users to 15 days
The official newspaper El Peruano has published Law No. 31435, which reduces the term for handling consumer complaints from 30 calendar days to 15 business days, an amendment to articles 24 and 152 of Law 29571, of the Protection Code and Consumer Protection. “Suppliers are obliged to attend to the claims presented by their consumers […]