Congressman Eduardo Castillo Rivas of Fuerza Popular proposes that mobile applications that operate in the country must be displayed in a visible place
permanent and easily accessible Complaints Book.
Bill 7117 specifies that it is necessary to modify article 151 of law 29571, Consumer Protection and Defense Code, on the display of the Complaints book to add the following text: “The mobile applications that operate in the country display, in a visible, permanent and easily accessible place, the link to the Claims Book.”
Likewise, they detail that the regulation will be adapted within a maximum period of 30 days from the date of official publication of the standard.
The document states that in the third quarter of 2023, 90.9% of Peruvians access the internet through a cellular device, according to data from the INEI, which reveals that a large number of people would be able to carry out commercial transactions through applications, Therefore, it is necessary that they show the Complaints Book so that users can present their complaints or observations about the service or good purchased.
On the other hand, from January 2022 to May 2023, Indecopi received a total of 209 complaints from users of the taxi service through applications and the company Uber registers the highest number of complaints with 140. The initiative states that in these cases It is difficult for users to complain about poor service because many times these companies are not domiciled in the country.
“A Complaints Book in mobile or cell phone applications is of utmost importance for both users and companies, since it allows efficient and transparent communication, and contributes to the continuous improvement of the products and/or services offered”they maintain.
He bill It was presented on February 26, 2024 and must go through the analysis of the Congressional committees before reaching the Plenary Session for debate and voting.
Source: Larepublica
Alia is a professional author and journalist, working at 247 news agency. She writes on various topics from economy news to general interest pieces, providing readers with relevant and informative content. With years of experience, she brings a unique perspective and in-depth analysis to her work.
