Osiptel published the Resolution No. 017-2024-CD/Osiptel in which they regulate portability in mobile operators mobile public service and in the fixed telephone service. This with the objective of determining the provisions and procedures applicable to this change of provider and being able to maintain the same number. Find out in this note what the regulations […]
Tag: movistar
Which was the operator with the fastest internet in December, according to Osiptel?
He Supervisory Body for Private Investment in Telecommunications (Osiptel) It is responsible for regulating the operation of companies that offer internet and telephone services in the country. Through their Mobile Internet Monitoring Panel, they perform more than 150 million measurements in 600 districts nationwidein order to determine which operator provides the best service. In this […]
What can I do if my operating company increased its rate without my consent?
One of the most frequent annoyances reported by users on social networks is related to the unilateral increase in the rates of their mobile phone or internet services, without their respective authorization. This surprising and unpleasant situation generates many doubts in citizens regarding whether it has legal validity and they look for channels to report […]
Movistar, Claro, Entel or Bitel: this is the operator that responded worst to mobile service complaints
Whether due to disconnection of internet service, poor call quality or other problems, operating companies They have complaints about mobile service every day. The ranking of performance in handling complaints, carried out by the Supervisory Body for Private Investment in Telecommunications (Osiptel)showed that three of the four main telecommunications service providers improved their customer service […]
Osiptel approves complaint system for non-compliance by operators
The Supervisory Body for Private Investment in Telecommunications (Osiptel) approved the complaints system for non-compliance with administrative acts or decisions issued in the complaints procedure (Sisden). It will be used for the presentation and processing of complaints to Osiptel for non-compliance. of what is indicated by the Administrative Tribunal for the Resolution of User Claims […]
Claims from the telecommunications sector fell 22% until June: Movistar continues to lead
In the first half of 2023, 921,258 complaints were registered presented by users to the operating companies, in the first instance, due to inconveniences with landline, mobile, internet, cable television, packaged services (duos or trios) and others. That represents 22.12% less compared to the claims reported in the similar period of 2022 (1 million 182,976), […]
Osiptel: more than 488,000 mobile line users changed operators in September
He Supervisory Body for Private Investment in Telecommunications (Osiptel) reported that a total of 488,671 mobile lines changed operators last September, the third best record so far this year. Despite not reaching the figures for August, when more than 518,000 lines changed operators, the number of ports registered in September reveals that competition between mobile […]
These are the operating companies with the fastest internet in August in Peru, according to Osiptel
The Supervisory Body for Private Investment in Telecommunications (Osiptel) is in charge of moderating the internet and telephone services offered by the various operators in the country. For this reason, they carry out a monthly report prepared with more than 150 million measurements in 600 districts nationwide. In it, they evaluate the main indicators of […]
Smaller operators gain ground in mobile telephony
Having almost a dozen operators that offer mobile telephony service has allowed a reordering of market share, and with it offers that fit the profile of each user. According to Osiptel, in the first half of 2023, 41.14 million mobile lines were registered, a slight growth of 0.09% compared to the same period in 2022, […]
“Don’t put the r…”: Win’s commercial is not unfair competition, according to Indecopi’s ruling
Indecopi has declared unfounded, in the first instance, the complaint that Claro and Movistar filed against Win for his commercial “Don’t mess with your…”. The operators pointed out that this advertising undermines their image, prestige and business reputation, in addition to other arguments that were exposed by their legal defense. However, the entity points out […]