The Scams online They have become a growing threat to consumers, since cybercriminals use various strategies to obtain personal and financial information fraudulently. From false emails to deceptive text messages, these attacks seek to violate user safety and steal sensitive data. Therefore, precautions must be taken when performing Online purchasesavoiding entering information in suspicious sites or clicking unknown links.
To deal with these crimes, the National Institute for the Defense of Competition and the Protection of Intellectual Property (INDECOPI) has developed a platform that allows citizens to present claims and receive advice if they were victims of Digital fraud. Through this system, users can report irregularities and obtain guidance on how to proceed to protect their rights as consumers.
How does the Indecopi virtual claim platform work?
Virtual claims It is an online platform of INDECOPI Designed for consumers to present claims and complaints quickly and easily. Through this service, users can report problems with purchases, services or possible fraud without the need to go to an office.
This Indecopi system is available 24 hours a day and facilitates monitoring claims In real time. In addition, it offers guidance on how to proceed in case of Scams o Conflicts with companies, providing advice so that consumers can defend their rights.
INDECOPI recommendations to avoid scams on online purchases
INDECOPI warns consumers about the importance of performing Safe Purchases Online and avoid falling into fraud. To do this, it is recommended to verify that the website address begins with ‘https: //’ and has the lock icon in the address bar. In addition, it is essential to avoid suspicious links and not click on unknown emails, text messages or emerging windows with offers that seem too good to be true.
It is also recalled that banking entities will never request keys or personal data by telephone. In case of receiving a suspicious call asking for sensitive information, it is recommended to hang immediately and communicate with the official number of the Financial entity To confirm any alert.
Finally, the National Institute for the Defense of Competition and Intellectual Property Protection (INDECOPI) recommends buying only in formal establishments and ensure that the company has RUC, issues payment vouchers and have a claims book. In case of a problem with a purchase, consumers can request help through the platform Virtual claims or communicate with Indecopi to the following numbers:
What are the precautions what you should take against electronic fraud?
Cybercounts use different tactics to deceive consumers and obtain confidential information. Among the most common, INDECOPI Identify the following:
- Phishing. It is recommended not to enter online banking from email links and, instead, write the direction directly in the browser.
- SMISHING (fraudulent text messages): messages are received on the cell phone informing that the user has won an award or that his card has been blocked, asking him to click on a link. When accessing, a virus that steals personal information could be installed. Indecopi advises not to click suspicious messages links and protect devices with antivirus and firewalls.
- Banking data protection: Information such as card number, CBB code or secret key should never be shared. In case of detecting suspicious movements in the account, it is essential to make an immediate claim and block the card.
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Source: Larepublica
Alia is a professional author and journalist, working at 247 news agency. She writes on various topics from economy news to general interest pieces, providing readers with relevant and informative content. With years of experience, she brings a unique perspective and in-depth analysis to her work.
