The ATMs They are essential financial tools for transactions such as withdrawals and deposits. However, sometimes, they may present inconveniences, such as the delivery of false tickets or a minor amount than requesteither. In these situations, it is essential to know the steps to follow to solve the problem effectively.
Entities such as Indecopi and the Superintendence of Banking, Insurance and AFP (SBS) offer alternatives to face these mishaps. It is crucial to conserve the voucher that delivers the ATMsince this document is indispensable to make any claim before the corresponding bank.
What to do if you receive fake ATM tickets?
If you find a false ticket, the first thing you should do is get a copy of the ticket and keep the transaction voucher. This voucher is essential to file a formal claim before the bank. The Banking entity It is obliged to make a cash archeo corresponding to the date of the transaction and the requested currency.
In addition, the bank will request the Operation Proof and review the records of the security cameras to determine what happened. This process is essential to rule out any fraud attempt and ensure that the client receives adequate attention.
What to do if the cashier gives you a minor amount than requested?
In case the ATM Deliver an amount lower than requested, the procedure to follow is similar to that of false tickets. The bank must activate its security protocol to verify if there was a excess of tickets. To do this, the date and time of the operation, the requested amount, the card used and the secret key entered will be reviewed.
This process guarantees that an exhaustive investigation is carried out to solve the situation and ensure that the client receives the correct amount. Transparency in these procedures is key to maintaining confidence in banking services.
Requirements to change a broken ticket in the bank
If you need change a broken ticketthe Central Reserve Bank of Peru (BCRP) establishes three characteristics that the ticket must meet to be exchanged in any bank:
- The ticket must necessarily contain the water mark, the ink that changes color and safety thread.
- Possess at least one of its full series and numbers (the horizontal or the vertical).
- Have the obverse and reverse.
Law 27583 and the treatment of fake tickets: can it break?
The Law 27583 states that false tickets must be seized in establishments where they are detected. However, he does not explicitly mention that these tickets must be cut or chopped. This interpretation has led to confusion about the treatment of counterfeit tickets, but the law focuses on the seizure of the falsified material.
It is important to be informed about these procedures and rights to act properly to any inconvenience that arises when using ATMs. Knowing the regulations and steps to follow can facilitate problem solving and guarantee a safer financial experience.
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Source: Larepublica
Alia is a professional author and journalist, working at 247 news agency. She writes on various topics from economy news to general interest pieces, providing readers with relevant and informative content. With years of experience, she brings a unique perspective and in-depth analysis to her work.
