If you have a smartphone, surely you have downloaded uber, didi, cabify either inDrive. Are taxi app They are widely used in Peru by millions of users who are looking for a ‘safer’ way to move to their workplace, home or other places in a city. However, in recent months, complaints of robbery, harassment and sexual violence suffered during a trip by transport application have been increasing. In view of this, Indecopi drew up a list of how many claims each of these Internet services has.
It should be noted that, since these taxi apps do not have legislation that specifically regulates their activities, Indecopi can only verify the compliance of these companies, as indicated in the Consumer Protection and Defense Code.
What is the taxi application with the highest number of complaints, according to Indecopi?
According to the information provided by Indecopi to La República, from 2022 to May 2023, the State body has received a total of 209 complaints from users against the companies that provide their taxi services by application in Peru. In that sense, uber It is the app with the most complaints, since it has 140 complaints in total. Next, we leave you the list.
- Uber: 140 claims
- Cabify: 43 claims
- inDrive: 24 claims
- Didi: 2 claims.
According to the information provided, the main reason for these claims was due to lack of suitability. That is, because the applications failed to comply with some service, excess charges were made, among others.
A total of 290 claims have been registered in Indecopi against taxi applications in Peru. Photo: Information
What kind of sanctions can Indecopi apply to these taxi applications?
If any supplier violates the Consumer Protection and Defense Code, the decision-making bodies of Indecopi can penalize it with a reprimand or a fine of up to 450 UIT, that is, a total of S/2,227,500.
Thus, in 2019, Uber was sanctioned with 6.40 UIT, which is equivalent to S/31,680, for lack of attention to information requirements, according to the data provided by Indecopi.
Source: Larepublica
Alia is a professional author and journalist, working at 247 news agency. She writes on various topics from economy news to general interest pieces, providing readers with relevant and informative content. With years of experience, she brings a unique perspective and in-depth analysis to her work.
