Hyundai Ecuador leads the ranking of customer experience across the region, these results were achieved based on a systematic measurement of three key pillars of customer satisfaction, with the South Korean brand achieving the highest scores in:

The SSI rating (Sales satisfaction index) measures customer satisfaction through a survey by the commercial advisor. In addition, it is measured whether the car sales processes are efficient and effective.

The CSI (Customer satisfaction index) evaluates the aftersales area through the service received, from scheduling the appointment to the delivery of the vehicle. Every customer gives their opinion about this process.

Similarly, customers are rated by the NPS (Net Promoter Score), which shows whether Hyundai’s service landscape meets quality standards and whether they are recommended at sales and after-sales levels.

The brand has a philosophy focused on customer service, based on detailed monitoring of implemented processes. This allowed Hyundai Ecuador to stand out from the rest of the brands in the region, thanks to its great work in sales.

In this way, Hyundai Ecuador continues to consolidate itself as one of the leading brands in the automotive sector, distinguishing itself through its level of corporate reputation, influence and customer service.