“Amazon has knowingly tricked millions of consumers into unknowingly signing up for Amazon Prime” – announced the US Federal Trade Commission, which filed a lawsuit in federal court in Seattle. The Commission accuses the company of using “manipulating, coercive or deceptive user interface designs to get consumers to sign up for the automatic renewal of Prime subscriptions”, the commission emphasized. She added that she is seeking penalties and an injunction to prevent future violations.
“Amazon has trapped people into repetitive subscriptions without their consent”
The lawsuit alleges that, under considerable pressure from the commission, the company facilitated in April this year. the process of unsubscribing, but “there are still violations.” The commission indicated that unsubscribing “requires five clicks on a computer and six on a mobile phone”. “Amazon has deceived and trapped people into repeated subscriptions without their consent, which not only frustrates users but also cost them significant money,” committee chair Lina Khan said in a statement.
The U.S. Federal Trade Commission, which is investigating Amazon Prime’s unsubscribe process, has identified it as the world’s largest subscription program, generating $25 billion in annual revenue. In the US, first members pay $139 a year for the service. Prime has over 200 million members worldwide. “One of Amazon’s primary business objectives and Prime’s primary business objective is to grow subscribers,” the U.S. Commerce Commission said.
Amazon has reached a settlement and will pay a penalty for spying on customers
This is another blow to Amazon. On May 31, the Federal Trade Commission announced that it had reached a settlement in a case it had initiated against Amazon. The allegations concerned spying on customers. Under the settlement, Amazon is to pay a $25 million fine, refund $5.8 million to customers, and remove illegally collected data from its Ring camera system and Alexa home assistant.
Source: Gazeta
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