“Mom, mom, the house is on fire”: With nerves of steel, a 911 operator handles the desperate call of her children

The call that an emergency service operator does not want to receive was answered by a woman, a 911 employee in the United States.

When she answered, it took her a few seconds to realize that her children were calling to notify her of a fire in her home.

Marisa Anderson, as identified by Univision News, works at 911 in Door County, Wisconsin.

She is the mother of Emma, ​​​​​​17, and Landon, 12.

The way the operator reacts, with control over the situation, with absolute nerves of steel, has made the story go viral.

“The fire is unleashed,” the children warn.

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Here’s how the 911 operator handled the tense situation

The transcript of the call is this, according to the aforementioned information chain:

– Mom, mom, mom.

– Well, what’s going on?

– Flames are coming from the house!

– House fire. What is your address?

-offers it-

– Mom, the fire is unleashed.

– What’s on fire?

– At home!

– The house is on fire?

– Clearly!

– Listen to me. I want you to stay out of the house

– We’re not in the house, we’re outside.

– Do you keep the animals out?

– No, we can’t go in.

– Can’t they get into the house?

– Hold on guys.

– Wait, Mommy’s coming.

A new operator takes the call and assures that the mother has left and that the firefighters are also on their way home.

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Mixed feelings

The mother and operator said they were very proud of their children, NBC Boston reported.

Landon heard a glass break and was able to escape and wake up his sister and her boyfriend, he told the television channel.

“They did exactly that, especially my son. He did exactly what he was taught… and that’s a lot for a 12-year-old.”

The call went viral and comments like this are left by network users:

Martha Xicol: “Wow! She is indeed qualified to be a 911 operator, her composure in that situation is essential.”

How professional. He pretended it wasn’t his son and home

Josephine Polanco

Inna V: “She deserves an Oscar.”

However, if users were left with one point of concern, it was with the pet theme. These if they couldn’t escape the hell of the flames. The family was safe, but hurt by the fate of their animals.

For Marisa, “June 9th was a normal day. A 911 call came in and I heard (my) kids screaming mama mama mama in the background.