Quality of care, presentation of staff, promptness in care, humane treatment, dexterity and ability to solve the problem are five of the ten parameters by which the Government measures satisfaction with the quality of care in health services. .
It has been applied, since January 3, by the Agency for Quality Assurance of Health Services and Prepaid Medicine (Acess) in the establishments of the Comprehensive Public Health Network, made up of the Ministry of Public Health (MSP), IESS, Issfa and Isspol, as well as in the private network.
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The other parameters are these: communication with the patient and his family, physical presentation of the facilities, cleanliness and hygiene, accessibility, level of satisfaction and recommendation to other people in the health service.
Measurement is done through surveys at the end of medical care.
The project is national to apply 2,400 quarterly surveys to around 9,000 users of health services.
The plan will last two years, between 2023 and 2024, in three phases.
It is aimed at people over 18 years of age. There are two ways to participate: a survey on the Acess website or through a QR code placed on posters in health establishments.
In total there are 21 questions that range from the medical specialty to the waiting time.
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Those establishments that achieve between 90% and 100% satisfaction with the quality of care will be issued a digital certificate to be renewed annually. There are three categories: 100% (diamond), 95% (gold), 90% (silver).
According to this entity, patient satisfaction is an important indicator that also influences clinical results, patient retention and claims for medical negligence, becoming an effective tool to measure the success of health service providers. .
“The data that is collected (…) can be used to create effective strategies that lead to higher quality services in the health sector,” it said in a statement. (YO)
Source: Eluniverso
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