Volkswagen: The closest garage with a Volkswagen App

Volkswagen Ecuador’s after-sales service uses two types of tools: manual and digital. Within the latter, there is an app that would be equivalent to a master key that detects almost everything that happens in the vehicle in real time and at all times. These types of solutions are part of the automotive digital transformation that the brand has been leading in the country to provide the best service experience to its customers.

The workshop in hand

The My Volkswagen Ecuador app offers countless functions: it indicates possible mechanical breakdowns (applies to cars or SUVs -sports utility vehicle), informs if any sensor should be replaced including its price, and even sets the appointment to make the change at the dealer. closest.

It also reports the need for some maintenance, solves the problem of leaving the key inside, communicates with the customer service and road assistance offered by Volkswagen (free of charge for a year) or alerts if someone has started your vehicle when you are away from the himself, in addition to determining where he is.

Best after-sales service

This app is one of the strategies that Volkswagen has implemented in Ecuador to meet its objective of offering the best after-sales service. To do this, it has worked on a comprehensive change, reduced the processes that the client needs, expanded its maintenance infrastructure with state-of-the-art tools and integrated highly qualified personnel in the technical and customer service areas.

Fabricio Galeas, After-Sales Services Manager, considers that continuous training is key in Volkswagen workshops to guarantee the same quality standards that the brand manages in Germany, always based on a culture of service as the main focus of its operation.

In Ecuador, Volkswagen has joined the world program New Brand Design (new brand design), showing a much more human and modern image, oriented to the customer and their experiences.

The brand has 15 service workshops distributed in eight cities.

Spare parts prices on the web

Another novelty from Volkswagen is the Price transparency system, in which customers find out in advance the prices of spare parts and maintenance services. These queries can be made at the link https://www.volkswagen.com.ec/es/app/posventa/mantenimiento.

Staff training is another goal achieved by VW and the graduation of the first class of Master Technician, Volkswagen’s highest technical distinction, is anticipated.