Chris Voss is a former FBI agent who specialized in difficult negotiations. During this time, based on his own experiences, he managed to develop a system that made it much easier to try to communicate with other people, including criminals. Today he works in a field called emotional intelligence. What advice does he share with people facing difficult conversations?
A former FBI agent revealed three tricks for effective communication. What are they?
Chris admits that the two most important skills he acquired and then developed in the FBI were true listening and “reading” people. In addition, he developed three tricks that made conversations easier. In his opinion, they are used by people of high intelligence. He gave an example of a situation from 1993, when two robbers held hostages after a robbery in . What were they?
A former FBI agent revealed three tricks for effective negotiations A former FBI agent revealed three tricks for effective negotiations. Photo pexels.om / Nurseryart
- “The Late Night FM DJ”, i.e. a lowered and soothing tone of voice that caused the so-called a neurochemical reaction that has a calming effect on interlocutors and also promotes rational thinking. – If you speak loudly, but in a soothing, calming voice, you can also calm yourself down – he admitted, quoted by cnbc.com.
- Repeating words by turning them into questions. Chris often used a well-known marketing method called “mirroring”. This was reflected by repeating the key words they said, while turning them into questions. When the criminal admitted that he had a really hard day because of all the stress he was under, Chris replied, “How much stress are you under?” Thanks to this, he gave the impression that he was listening, was present in the conversation and gave the opportunity to continue the conversation.
- Determine the other person’s emotions. The last trick was to be well aware of the criminal’s emotions and appeal to them. – It wasn’t your fault, was it? You regret that this happened, right? – he asked the robber he was talking to. This suggested to him that he had been drawn into an unpleasant situation and had not decided on it himself.
He revealed tricks for better communication. They are suitable not only for work
Chris really listened to the criminals. Thanks to this, he managed to convince them to lay down their weapons and the whole situation ended happily. The specialist points out that his the methods are equally effective in everyday life. That’s why it’s worth knowing them. If you feel like it, vote in our poll below.
Source: Gazeta
Bruce is a talented author and journalist with a passion for entertainment . He currently works as a writer at the 247 News Agency, where he has established himself as a respected voice in the industry.
