Movistar will raise rates for fixed and cable internet service from April 1

As of April 1, Movistar will apply an increase in its rates to the fixed internet service, PayTVand products packaged in duos and trios, reported users.

The operating company will apply an average increase of S/ 9.24 for trio service plans, S/ 6.04 for duo plan services and S/ 4.25 for single services such as fixed or cable internet.

According to user reports, the operator sent a notice since March 1 to execute the increase from April 1.

While other groups were sent the message these days, to execute the rise from April 17.

According to the Supervisory Body for Private Investment in Telecommunications (Osiptel), the “reason for the rate update is based on investments for the deployment of fiber optics and improvements in the HFC network to support traffic growth in the service, adjustments for inflationary scenario and commercial expenses”.

Osiptel recalled that carriers may not block migration requests to lower-priced plans or refuse to terminate service if so requested by the user.

“Users have the right to request a change in rate plan or cancellation of the service without conditions or explanations to the operating company,” the entity specified.

Thus, as part of the special obligations imposed on Movistar in the case of fixed Internet, it is established that this migration procedure (change of plan) be attended to in one business day if a technical visit is not required, and in 5 business days if involves a technical visit.

If users are not satisfied with the proposed options, they may request temporary suspension (between 15 and 60 calendar days per year) or cancel their plan without any conditions. In the case of fixed Internet, both procedures should not take more than one business day and can be carried out from the Movistar web and mobile application (My Movistar App), implemented at the request of Osiptel.