The Supervisory Agency for Private Investment in Telecommunications (Osiptel) declared the appeal filed by the company Entel Perú unfounded and confirmed its fine of 40.8 UIT, equivalent to S / 179,520, for having incurred in a serious infraction typified in the Regulation of Inspection, Infractions and Sanctions.
According to the regulator, the telecommunications company sent inaccurate information regarding three hundred and eighty cases within the file “Reporte Universal Music.xlsx”.
In this way, Osiptel exhausts the administrative procedure with this Entel case, so no other additional recourse proceeds. Therefore, the General Management of the body is entrusted with the necessary actions for the notification of this resolution to the operator and its publication in the El Peruano newspaper, among others.
Precisely, the day before, Osiptel specified that 51% of the claims submitted by users of all operating companies, in that period, were due to problems with mobile services.
The total of claims was 20.6% higher than that reported in the same period of 2020, a year marked by the impact of the COVID-19 pandemic and which put the capacity of the telecommunications infrastructure installed in the country.
The Movistar company, owned by the Spanish Telefónica, was the one that concentrated the largest number of complaints filed, with 462,498 in the period, equivalent to 60.9% of the total.
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