According to law, telephone companies must incorporate plans to accumulate minutes of calls, text messages and unused megabytes of data

The “Law organization to defend the customer rights of the national financial system and avoid improper charges and unsolicited services” was published on Friday, February 11, 2022 at the Official register.

The document contains two chapters: the first, with reforms to the Monetary and Financial Organic Code; and the second, on reforms to the Law of consumer protectionas well as that of telecommunications.

In the first case it is established, for example, that the financial entities carry out strict controls on the services they provide through electronic banking and other electronic channels, and implement the adequate and sufficient security to safeguard the resources of users or customers.

included the principle personthat is to say, that in case of doubts, they will be resolved ensuring the rights of users and customers.

Law to combat abuses in the financial system will go to the Official Registry

In the second case, about changes to the Law of consumer protection: unsolicited offers cannot be made outside of weekdays, that is, from Monday to Friday from 08:00 to 20:00, unless expressly requested by the client. In addition, all phone calls must come from an identifiable number.

About the reforms to the Telecommunications Lawcompanies that provide mobile telephony service may establish plans for postpaid and prepaid or a combination of both and are obliged to incorporate, as part of their commercial offer, plans that allow minutes of the calls, posts of text and megabytes of data unused in the current billing period or included in said plan accumulate for the next billing period.

Last February 2, with 123 votes In the affirmative, the plenary session of the National Assembly ratified 20 articles of the project and with 134 votes agreed to twelve suggestions made in the partial objection of the Executive.