Customers can choose to receive their orders online at their home or in store
From today, customers in Ecuador of Zara, the fashion brand belonging to the Inditex Group founded in 1975 in Spain, can purchase their garments through the store online of the brand www.zara.com/ec. This, as part of its project of progressive expansion of its integrated store model and online in the group of markets where the group operates, which currently has more than 6,600 stores around the world, 13 of them in Ecuador.
The Inditex Group arrived in Ecuador in November 2014, making the country the fourth South American market by number of stores, at that time.
Ecuador, Inditex’s fourth South American market by number of stores
Through the site zara.com/ec, the brand offers its platform customers online the entire range of articles for women, men and children for sale in their stores, now with the autumn / winter 2021 collection.
Thanks to this integrated model, customers can choose to receive their orders online at your home or in store. In-store shipping is free, while standard home delivery costs $ 2.99 and is free for orders over $ 89.99.
The estimated delivery time ranges between 2 and 12 business days, depending on the delivery address. In case of return, customers can choose to return online or in store within 30 days.
The users of zara.com in Ecuador will have the customer service channels through social networks to solve any doubt or incident related to the purchase process, which will be available from Monday to Friday from 09:00 to 19:30 and Saturdays from 10:00 to 16:00. Customers will also be able to communicate with Zara through the brand’s social media profiles.
The site It is adapted for purchases from any mobile device and from any of the browsers available in the markets where Zara has a presence online. In addition, the new sales platform online is available through the app from Zara (for IOS and Android).
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To facilitate the shopping experience, both the site as the app Zara are organized around different categories (“New in”, “Collection”, “Shoes & Bags” or “Join Life”, among others), which show the latest trends and campaigns on the home page. (I)
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