Osiptel: Thus you can request the decline of your mobile service in Peru without having to call the operator directly

Users of Mobile services In Peru they have the right to request the decline of your lines No restrictions or explanations. According to the supervisory agency for private investment in telecommunications (Osiptel), The operators are obliged to process these applications when submitted by the service holder. However, in practice, some clients have faced difficulties in specifying this procedure.

To address these inconveniences, Osiptel has implemented a digital mechanism that facilitates the Cancellation of telephone lines No need for direct contact with the operating company. This system seeks to ensure that users can end their contract agilely and without complications, avoiding administrative obstacles or unjustified delays.

Osiptel: Requirements and steps to request the decline of your mobile service in Peru

To give LOW A MOBILE LINEthe user must be the holder of the contract and submit their application through the official channels of the operating company. These include face -to -face attention, phone calls, mobile applications and digital platforms such as my MovistarMy clear, my Entel or my Bitel.

Among the valid reasons to request the Cancellation of the telephone line The user’s decision, the death of the owner, the breach by the operator in the installation or activation of the service, or the delay in the transfer of the service for more than three months are found. Once the application is submitted, the company is obliged to register the order and deliver a code or proof of its reception.

I want to get out of Osiptel: how to cancel your line without calling the operator

If a user faces problems to specify the Low with your operatorcan resort to the digital form I want to get out of Osiptel. Available on the organism website, this tool allows to manage the cancellation of the telecommunications service without direct communication with the supplier company.

Since its implementation on February 4, 2025, more than 2,000 people have used this option to end their contract. After completing the data required in the form, Osiptel is responsible for contacting the user and coordinating the procedure with the corresponding operator.

Osiptel: What to do if your operator does not respond to the request for loss of service

Some users have reported that their cancellation requests are not met within the established period or that their orders are not correctly registered. In these cases, Osiptel It recommends using the “I want to get out” form as an alternative to ensure that the procedure is carried out without delays.