The Specialized Consumer Protection of Indecopi (SPC) imposed a Fine of 30 UIT or S/160,500 to Cinépolis for preventing customers from entering their rooms with food and beverages acquired outside the establishment.
The sanction responds to a complaint of the Association of Consumers and Users of the Ancash Region and reaffirms a criterion previously established in 2018, when a similar measure was taken against other film chains.
INDECOPI: What does the fine say?
The National Institute for the Defense of Competition and the Protection of Intellectual Property (INDECOPI) He dismissed Cinépolis’s argument that his business should be considered as a restaurant due to the sale of food and the presence of tables and chairs. The entity clarified that the company is presented to consumers as a cinema, and its main activity is the exhibition of films.
In addition to the fine, Indecopi ordered Cinépolis Eliminate restriction and allow the entry of products purchased outside the establishment, provided they are similar to those it offers in their premises. You must also inform consumers about this change through temporary notices.
What things can I denounce Indecopi?
To submit a claim against Indecopi, it is important to have documents that support the purchase of the good or service in question, such as contracts, ballots, receipts, travel tickets or account states.
What kind of problems does Indecopi solve?
Indecopi, as the National Authority for Consumer Protection, promotes better market consumption decisions, protects the health and safety of consumers and promotes mechanisms to prevent and resolve conflicts nationwide.
What claims does Indecopi attend?
If you are not satisfied with an acquired product or service, you can file a claim against Indecopi, an entity responsible for protecting consumers’ rights in Peru.
INDECOPI does not regulate the prices of products and services, but attends consultations and claims in various areas, such as:
- Financial products: Unrecognized operations with credit or debit cards.
- Telecommunications equipment: Failures in configuration and equipment status.
- Air tickets: reprogramming and returns when the company does not meet the service.
- Deliveries and guarantees: delays, incomplete products or non -compliance with guarantee.
- SCHOOL SERVICES: Collections for registration, pension and entrance fee.
- Tourism: Compliance with contracts, advertising and treatment of the traveler.
- Shows: Purchase of tickets, schedules and breach of conditions.
- Food: expiration date, labeling and ingredients not declared.
- Hotels and restaurants: prices, advertising and not expected charges.
- Cars and spare parts: clear information about availability and delivery times.
To submit a claim, it is necessary to have documents that support the purchase or contracting of the service.
Source: Larepublica
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