During the last hours, PLIN users (the digital wallet of Interbank), as well as other applications from Scotiabank and BBVA, reported Technical failures that have prevented numerous users from accessing their mobile application and carrying out banking operations, such as transfers and payment of services, among others.
This situation has generated discomfort among customers, which has led many to express their discontent in social networks, especially in X (formerly Twitter). So far, financial institutions have not issued a Official pronouncement on the reason for failures or the estimated time for the restitution of services.
Interbank users reported inconveniences
Several users of the X platform reported inconvenience when trying to access the application of Interbank, Scotiabank and BBVA, so they shared images that evidenced the situation. In addition, they expressed their frustration by not being able to make transfers, which generated comments of discomfort and discontent, in some cases accompanied by insults aimed at the bank.
Given these reports, other Internet users reacted with criticism and teasing, in which they expanded the thread of conversations about service failures. Some also warned of the bank about the possible problems when using the application.
Various complaints from X users (formerly Twitter). Photo: composition lr/x
THE SECOND INTERBANK FALL IN THE WEEK
With respect to Interbankthis would be the second fall recorded in the week. It is worth remembering that, for several hours on Monday, January 27, hundreds of users also reported failures in their applications and digital services related to the entity.
Subsequently, INDECOPI and the Superintendence of Banking, Insurance and AFP (SBS) were spoken through official communications. In both cases, they assured the beginning of a supervision process to ensure that the bank provides clear and precise information about the identified problems, as well as the solutions adopted. Hours later, Interbank said his service was already rehabilitated, and lamented the inconveniences caused.
Interbank and Scotiabak: What other measures can users take?
To face similar problems, Interbank recommends its customers to follow their social networks to receive the most recent notifications and updates. In addition, the banking entity has a customer service channel, which can be communicated through the following numbers:
- Customer service line Interbank: (01) 311-9000. Line destined to clarify concerns, provide assistance and provide updated information on the status of services.
- Interbank WhatsApp: +51 981 123 123. Additional channel to provide immediate support to users who cannot access their application.
On the other hand, PLIN users who access through the Scotiabak application have several contact numbers available to resolve various consultations related to the inconveniences presented on the platform. The contact numbers are found below:
- Telephone bank for people in Lima: 01 311 6000
- Telephone bank for people in provinces: 0 801 1 6000
Source: Larepublica
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