Interbank: Users reported problems in digital services and Indecopi announced monitoring to the banking entity

The afternoon of Monday, January 27, the digital platform of Interbank He began to present Technical failures which prevented numerous users from accessing the mobile application and carrying out banking operations, such as transfers, payment of services, among others.

This situation caused discomfort, which led many clients to express their discontent in social networks, especially in X (formerly known as Twitter). Subsequently, Indecopi spoke about it Through its digital platform, issuing a notification in which it detailed the measures that would be implemented before the inconvenience.

Hours later after the incident, the entity pointed to the Republic that its services are already enabled. “Our digital channels are operating normally. The bank made an update of its systems, which was informed to our clients. We regret the inconveniences generated.”

Interbank problems: users reported inconveniences

Through the X account, several clients shared images because they could not access the Interbank appaccompanied by comments in which they expressed their intention to leave the financial entity due to the failures in the services, which at that time were not working properly.

Indecopi starts interbank monitoring after fault reports

Indecopi, through a statement in his official X account, responded to the reports of the clients who reported on inconveniences in the Digital Interbank system.

In the message, the entity said that it has begun to supervise the situation to ensure that the bank provides clear and detailed information on the problems detected and the measures taken to solve them, with the aim of preventing user rights from being violated.

“Given the reports of Interbank users on failures registered in the digital care systems of the bank, INDECOPI informs the public opinion that it has initiated the respective monitoring so that the bank complies with informing adequately, clearly and precisely The problems presented and the actions established to overcome the inconvenience.

SBS Supervise Failures in Digital Channels of Interbank

The Superintendence of Banking, Insurance and AFP (SBS) issued a notice through its official Instagram account in which it pronounced on the difficulties experienced by Interbank users when trying to access or perform operations in their digital channels. The SBS said that it remains in constant contact with the bank to supervise the corrective actions that are being carried out. In addition, the Superintendency assured that it will take the necessary measures to guarantee the prompt restoration of services and adequate communication with users.

“Given the failures reported by Interbank users to access or perform operations in their digital channels, the Banking, Insurance and AFP (SBS), informs that it is in permanent communication with the entity, monitoring the actions to correct. The SBS will take The necessary measures to ensure that the services are restored in a timely manner, and that the users are effectively informed, “was indicated in the notice.

Interbank customer service numbers

Users can communicate with the service of customer service of interbank through the following numbers:

• Customer service line Interbank: (01) 311-9000available to solve doubts, offer support and update on the status of services.
• Interbank WhatsApp: +51 981 123 123an additional channel for those who need immediate support and cannot access the Interbank app.

In addition to the mentioned numbers, Interbank recommends users to follow their official social networks to receive notifications and updates on the restoration of services. Given these problems, many clients have chosen to directly contact customer service representatives in search of information on restoration times and possible temporary solutions to perform their transactions.