How to block my credit or debit card for loss or theft?

Given the loss or theft of a credit or debit card, it is important to take immediate measures to Safeguard your finances and avoid the improper use of plastic. Blocking the card becomes a fundamental step, since this procedure ensures that no other person can carry out unauthorized transactions.

Most of the financial entities They offer simple methods to carry out this process, such as telephone calls to emergency numbers, the use of mobile applications, or rapid access from digital platforms. This step not only protects your money, but it is also a key preventive measure against possible financial fraud.

How do I block my credit or debit card for loss or theft?

In Banco de la Nación

• Telephone
• If you suffered the loss or theft of your debit or credit card of the Bank of the Nation, you should communicate with the free line 080010700 OA the numbers 01 440 5305 and 01 442 4470, option 1.

• Through the app
• Enter the BN app from your mobile device.
• Select the option ‘Security’ of the main menu, followed by the option ‘Card Block’.
• Select the active card you want to block.
• Accept the block confirmation message and your card will be automatically blocked.
• As a last step, you will receive a confirmation email from your card lock.

In BBVA

The first thing you should do is turn off your card immediately from your BBVA app And check that you don’t have any unknown movement. Then, you must proceed with the blockade of your card. This can be done in 2 ways:

• From the app bva
• In your app, choose the card you want to block.
• Select ‘Block card’.
• Accept the replacement and press ‘Continue’.
• Click ‘Block’.
• Confirm the operation with your digital token.

• From Internet bank
• In your internet bank, choose ‘configure your bank’.
• Click ‘Configure your cards’
• Select ‘block your cards’.
• Choose the card and the reason for the blockade.
• Accept the replacement and click ‘Continue’.
• Confirm the operation with your digital token.

In BCP

• Telephone
• Communicate with the BCP Customer Service Central 24/7 to block your card instantaneously. Call (01) 311-9898, option *0.

• From the BCP Mobile Bank App
• Access to the application: Enter the BCP Mobile Bank app using your corresponding user and password.
• Select the “Cards” option: Once within the main application menu, choose the section called “Cards”.
• Choose the card to block: Identify the list of associated cards that you want to block and select it.
• Proceed with the blockade: Click the ‘Block card’ option, located within the selected card options menu.
• Confirm the operation: The process ends verifying and confirming the action. This will ensure that the blockade is made immediately, thus avoiding any unauthorized use of the card.

In Interbank

• Telephone
• If you do not have an Internet connection or a computer, you can communicate with Interbank through the telephone bank: mark 311 9000 (for Lima) or 080100802 (for provinces). It is very important to write down the blocking code, the call time and the name of the advisor who attended you.

• From the Interbank app
• Put your card number, DNI, web key and click ‘Enter’.
• Enter the ‘More’ menu and select the “Block my card” option. Remember that you can block one or all your credit or debit cards.
• Select the card (s) you want to block.
• Check that the card or cards you selected are correct and press the ‘Block card (s)’ button.
• Finally, a record will appear with the details of the blockade and a copy will be sent to your email.

What else should I do in case I miss or steal my credit or debit card?

In case your card has been lost

• If you have lost your credit or debit card, the first thing you should do is communicate with your bank to report the loss. Subsequently, go to the closest branch of the bank to manage the issuance of a new card.
• To get your new card, you just need to present your DNI and complete the corresponding procedure.

In case you have stolen your card

• If you have been a victim of the theft of your credit or debit card, it is fundamental Report the incident to the card or card emitting box. The entity must provide you with a locking code, which must include the date on which this procedure was carried out, since it will be necessary to carry out the corresponding procedures.
• In addition, it is important to file the complaint at the police station closest to your home, which will be the corresponding jurisdiction to meet the case.
• In case the card has been used to make purchases or fraudulent transactionsyou must submit a formal claim before the financial entity to manage the review and solution of the problem.