Have you received counterfeit bills from the ATM? Learn what you can do to change them

When a person addresses a ATM of the bank with the objective of withdrawing money, does so with a high level of concentration and attention to detail. The experience of operating a machine that manages our personal finances demands a great deal of caution and focus. However, despite all the efforts and precautions that can be taken, no one is exempt from experiencing unfavorable situations with the money that is withdrawn. One of these unfortunate circumstances could be receiving a counterfeit bill.

This event, although rare, is a real possibility worth considering. Imagine being in that crucial moment when the ATM hand over the cash and upon checking it, you discover that one of the bills looks suspicious, possibly counterfeit. This situation can raise a number of immediate questions and concerns about what to do next.

This you can do if you receive counterfeit bills from an ATM

If a ATM has given you a fake billYes, it is possible to file a claim with the bank. To do this, follow these steps:

• If you have received a counterfeit bill from an ATM, be sure to save proof of the transaction.
• Make a photocopy of the fake bill they gave you.
• Submit your claim to the bank where the incident occurred, bringing the aforementioned items with you.

In this way, the bank will have the duty to carry out a cash balance. This process will be carried out according to the date you made the transaction and in the requested currency. In addition, security camera recordings at the place where you made the transaction will be used to verify your version.

This is how you can recognize a fake bill

Recognition of counterfeit bills is a crucial task to maintain the integrity of the economy and prevent possible fraud. The Central Reserve Bank of Peru (BCRP) has implemented an effective method called “touch, look, turn” to help identify counterfeit bills. First of all, the sense of touch plays a fundamental role in detecting fake currency. The texture of the paper is a key indicator, since the authentic ones are made with cotton, while the ‘tricks’ usually use lower quality bond paper.

Visual observation is also essential in this process. When placing the ticket Backlit, security elements can be identified such as the watermark, which is not printed on the paper and has light and dark areas that are distinctive of authenticity. Finally, when you turn the bill, you can see the security elements in motion, such as the security thread, which changes color and reveals details that are difficult to replicate.