The news about the closure of several branches of bodytech has generated concern among users and caused the intervention of the IndecopYo. The renowned gym chain faces accusations of not returning membership money after the unexpected cessation of operations in some of its establishments.
This situation has generated a crisis in the brand, which now faces an investigation by Indecopi for not giving relevant explanations to its clients about its services. Below, we detail which Bodytech locations have closed and what complaints the gym brand is facing.
Is Bodytech planning to close its gyms?
Bodytech has made the decision to close some branches in strategic points; According to statements from the company, it is due to disagreements with the owners of the premises, but They do not reflect an attempt to reduce its presence in the Peruvian market.
However, this explanation has not alleviated the concerns of many users, since from one moment to the next they have been deprived of a service for which they had already paid.
Which Bodytech locations have closed?
Among the premises affected by the closures are those located on main avenues such as Guardia Civil in San Borja and 28 de Julio in Miraflores.
These closures, which occurred between January and August 2023, have marked a significant reduction in the chain’s service offering in Lima, where the majority of its operations are now concentrated. Despite the closures, the company states that it remains committed to the Peruvian market.
Why have several users reported Bodytech?
The complaints against Bodytech have arisen mainly due to the lack of refunds after the closures of their gyms. Affected users have expressed their frustration on digital platforms and directly to Indecopi, demanding compensation for services not provided.
Bodytech’s lack of effective and transparent communication has exacerbated unrest among consumers, who feel deceived and neglected.
What measure has Indecopi taken in response to user complaints?
Alerted by continuous complaints, Indecopi, Through the Technical Secretariat of the Consumer Protection Commission No. 3 (CC3), it has chosen to open a preliminary investigation to clarify the facts and determine whether Bodytech has violated consumer protection laws.
The preliminary investigation is based on complaints made through social networks, as well as claims presented to the Citizen Services Subdirectorate of Indecopi.
How did Bodytech gyms face the pandemic?
During the COVID-19 pandemic, Bodytech had to close its facilities for a year and then had to implement prolonged restrictions to prevent infections. These public health measures to combat the virus had a severe effect on the number of customers attending the gyms, significantly affecting their profitability.
Following this context, Bodytech decided to centralize its operations in Lima, and now indicates that the recent closures are not linked to changes in its operational strategy at the national level.
Source: Larepublica
Alia is a professional author and journalist, working at 247 news agency. She writes on various topics from economy news to general interest pieces, providing readers with relevant and informative content. With years of experience, she brings a unique perspective and in-depth analysis to her work.
