Through the X platform (formerly known as Twitter), numerous users have expressed concern about failures in the Interbank application. According to reports from several clients, their accounts show a balance of 0 soles, a situation that has generated alarm among those affected. Likewise, others have reported apparently unjustified discounts on their accounts. These incidents have caused concern and a demand for clear answers from those affected by the bank.
“The balance I had last night is no longer displayed, my account in soles is at zero, only the balance in dollars has not been affected. Half a day has already passed and there is no solution”“Money has been deducted from my Interbank accountwhen I have not made any transfer or withdrawn money”, are some of the comments made after this failure.
What did Interbank say?
The company has spoken out via social networks through the following message. “Hello, we are sorry for the inconvenience caused, we have detected that some consumptions have been duplicated and could temporarily affect the balance of your account, we guarantee that your balances are safe. We are working to solve it as soon as possible”you can read.
For its part, the app sent an alert message mentioning the failure. “We detected that some consumptions could appear duplicated on your debit card. These will be regularized as soon as possible. We apologize for this inconvenience.”
Message in Interbank app. Photo: X
Indecopi speaks out after customer complaints
The National Institute for the Defense of Competition and the Protection of Intellectual Property (Indecopi) reported that, through the entity’s Supervision Directorate, monitoring was initiated to “collect information regarding various complaints from Interbank users”. Likewise, he asked that if there is any inconvenience or complaint, write to the corresponding channels.
- Virtual claim: https://bit.ly/3cYZYlj.
- Telephone line: 01-224-7777, for Lima, and 0-800-4-4040, for regions.
- Email: sacreclamo@indecopi.gob.pe, for inquiries and complaints.
Interbank: this is how you can call the bank
- WhatsApp at 993-119-000, 24 hours a day.
- Telephone exchange: 01-311-9000.
Interbank Bank: opening hours
According to their website, the offices are open Monday to Friday from 9:00 am to 6:00 pm and Saturdays from 9:00 am to 1:00 pm
How to make a claim to Interbank?
Enter this link that will redirect you to the claims menu: https://interbank.pe/solicitar/formulario/pedidos-reclamos/inicio. Remember to identify yourself with your DNI number or immigration card. Then, enter your problem.
What functions does Indecopi fulfill?
Indecopi is an autonomous public entity in charge of ensuring compliance with consumer protection standards, intellectual property laws, and competition and antitrust regulations. Likewise, it supervises and sanctions unfair commercial practices and protects consumer rights against defective or misleading products and services. On the other hand, it manages and defends rights related to patents, trademarks, copyrights and other intellectual property assets.
Source: Larepublica
Alia is a professional author and journalist, working at 247 news agency. She writes on various topics from economy news to general interest pieces, providing readers with relevant and informative content. With years of experience, she brings a unique perspective and in-depth analysis to her work.
