Banco de la Nación has introduced Quina, a pioneering virtual advisor in Peru that offers information and help in both Spanish and Quechua. Through Quina, bank customers can get details on products and services, assistance in banking transactions, access to financial education and solutions for various queries.
Quina also provides guidance on mobile transfers, credit assessments, financial products and insurance, branch locations, channels for filing claims, requirements and complaints.
With this launch, the National bank becomes the first financial institution in the country to offer personalized services to Quechua speakers. Quina is available 24 hours a day through WhatsApp (at 966 216 942) or free calls to its hotline (at 0800-10-700).
Why is the virtual assistant of the Banco de la Nación called ‘Quina’?
The cinchona tree is recognized as the national symbol of Peru and is represented on the country’s coat of arms. In addition to its cultural and historical significance, during the COVID-19 pandemic, cinchona proved useful in the treatment of pneumonia; since the alkaloid extracted from its bark is a powerful remedy used to reduce fever. Currently, this species is in danger of extinction due to challenges such as deforestation and the lack of attention it has received.
“For this reason, the Banco de la Nación once again values quina and commemorates its great contribution to medicine and the culture of Peru, naming the first bilingual virtual advisor of a bank in the country with the name ‘Quina’. Because, just as cinchona is the natural remedy to relieve fever, Quina is the digital response of the Banco de la Nación to promote the financial inclusion of all Peruvians,” the BN said in a press release.
What Banco de la Nación agencies are there at the national level?
If you are interested in knowing the Agencies of the Bank of the Nation available throughout the country, follow these steps:
- Enter the Banco de la Nación website
- Select your department
- Choose your province
- Check which one is closest to your area.
What is the Banco de la Nación?
The Banco de la Nación in Peru is a state financial institution that plays a fundamental role in the management of public finances and in the provision of banking services at the national level. Its main task is to serve as the Government’s financial intermediary, taking charge of the State’s financial accounts and operations, such as the payment of salaries to public officials and the collection of taxes.
In addition, it offers a variety of banking services to the population, such as savings accounts, loans and utility payments. Its mission is to contribute to the economic and financial growth of the country. Thus, it promotes financial inclusion and facilitates access to banking services in all regions of the country.
Source: Larepublica
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