What are the prohibited fees that a bank cannot charge you?

When opting for any service in the existing banking entities in our country, each of these banks has its own terms and conditions according to the product requested by the client. However, the Superintendency of Banking, Insurance and AFP (S.B.S.) establishes in annex 3 of the Market Conduct Management Regulations of the Systema list of commissions that these establishments should not charge.

The aforementioned text is based on the SBS Resolution No. 3274-2017, which indicates that these charges “they do not comply with the criteria established in the Complementary Law to the Law on Consumer Protection in Matters of Financial Services and cannot be incorporated into the contractual forms used by companies or charged to their users”.

What are the fees that a bank cannot charge me?

If you do not have any financial product:

• The receipt or management of bills and coins (whether by counting, centralization, verification, or other similar concepts) when carrying out any financial operation.
• The processing of a claim.
• Provide financial advice linked to the offer, marketing or execution of a contract for financial products or services.

If you are making a deposit:

• Maintenance or administration of inactive accounts.
• Return of a check that was incorrectly drawn or without funds, when it comes to checks from the same company.
• Remission of deposits to the Deposit Insurance Fund (FSD).
• Sending account statements by electronic means.
• Charges in general, when the opening of the account is established as a requirement to make charges related to the payment of any credit.
• In banking companies, charges are imposed for withdrawing cash, through an ATM of the bank itself or at service windows in a location other than the city where the bank account was opened.

If you have a credit card

• The cash provision of your credit card.
• Exceed the maximum limit of your credit card line.
• The maintenance or administration of your credit under the revolving system.

If you requested a loan

• The disbursement of the amount borrowed.
• Management associated with the evaluation, constitution and administration of guarantees in those credits conditional on their constitution. For example: mortgage, vehicle, pledge, among others.
• The issuance of the document (additional clause, minutes, etc.) necessary for the raising of a guarantee (mortgage or security interest). You will only have to pay the expenses for notary and registration services.

If you have a credit card or loan

• The credit evaluation carried out by the company before granting you a loan or a credit card, including consultation with the risk center.
• Sending account statements by electronic means.
• Make advance payments, total or partial, or advance installments of your credit.
• The issuance and delivery of the first certificate of non-debt), once the entire credit has been paid. In the case of credit cards, when the total debt is paid and the contract is terminated, the first proof of no debt is always free.
• Issuance and delivery of proof of credit status, when the financial institution has mistakenly reported the debtor to the SBS Risk Center.
• Collection efforts through telephone calls, letters or home visits, notarized letters, or any other method.
• Charges other than default interest, for payment of obligations outside the due date, such as penalties, among others.
• Charges for evaluation, administration and/or management of the endorsed policy, in the case of credit life insurance that is a condition for contracting a credit product.
• Access and procedures associated with the treatment of clients with temporary difficulties in paying loans, within the framework of a declaration of a state of emergency.