Through social networks, thousands of Interbank users showed their displeasure at finding their accounts at zero due to failures with the bank’s application. The financial institution issued two statements to calm its clientele, guaranteeing that their balances were safe. After these problems, the National Institute for the Defense of Competition and the Protection of Intellectual Property (Indecopi) revealed that it has launched an investigation into Interbank.
What did Indecopi say about Interbank’s unjustified discounts?
“He Indecopiwith the purpose of safeguarding the rights of consumers established in the Consumer Protection and Defense Codehas initiated an ex officio investigation into Interbank, following system failures reported by users who were affected by duplicate consumption and/or unjustified discounts in their bank accounts,” reads a press release issued by the public body.
“In that sense, the entity through the Supervision Directorate “It has been monitoring the problem since Saturday, September 16, the date on which the facts became known. Information has also been requested from the financial institution regarding the causes and actions adopted to solve this situation that has affected its clients,” adds the institute. .
Interbank’s statements on social networks due to failures in its application
On Monday, September 18, Interbank published two statements. In the first, he informed his users that “the cases of duplicate consumption of Debit“, detected as of the 12th of this month. “Now you can see your balance correctly. We are sorry for the inconvenience caused,” they added.
The first statement published by Interbank on its social networks. Photo: Interbank
Hours after posting his first statement, Interbank shared another statement on its social networks, in which it made a clarification about the duplicate consumption of debit cards. In this new publication, he points out that “the operational process has been solved”, but this “will be reflected in the bank accounts of users progressively in the coming hours.” “We guarantee that your balances are safe. We are sorry for the inconvenience caused,” they added.
Interbank clarified that the operational process regarding duplicate debit card consumption will be resolved progressively in the coming hours. Photo: Interbank
Source: Larepublica
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