Interbank responds to user complaints about unjustified discounts: what did the entity say?

The annoyance expressed by thousands of users on social networks due to the failures in the Interbank mobile application when they found that their savings were reduced to “zero soles” generated the response of the banking entity. In a first statement, they assured their clients that they were working to resolve cases of duplicate debit card consumption and that they regretted the inconvenience. Has this problem been solved? We tell you what Interbank said in its last statement.

Failures in the Interbank app: What did the bank say?

Interbank published a statement this Monday, September 18, on its social networks, in which it informed users that “The cases of duplicate debit card consumption have already been solved”which were detected starting on the 12th of this month.

“Now you can see your balance correctly. We are sorry for the inconvenience caused,” said the bank.

In a previous statement, this banking entity had recognized that these cases were affecting the balance of its clients’ accounts and reiterated its apologies to the users who reported their complaints through the social network ‘X’.

Failures in the Interbank app: what was the clarification made by the entity?

Hours after issuing its first statement, Interbank shared a clarification on its social networks regarding duplicate debit card consumption. In this new text, it points out that “the operational process has been solved”, but this will be reflected in the bank accounts of the users progressively in the coming hours.”

“We guarantee that your balances are safe. We are sorry for the inconvenience caused,” they reiterated.

Aspec on Interbank statement: “It generates more doubts than confidence”

Through its social networks, the Peruvian Association of Consumers and Users (Aspec) expressed its concern about the statement issued by Interbank and demanded that the Superintendency of Banking and Insurance carry out supervisory action to determine the respective responsibilities and corrective measures.

“Aspec asks the @SBSPERU “to urgently carry out supervisory action in the bank in order to determine the responsibilities and corrective measures that are required, as well as seek some type of immediate compensation for users.”they pointed out.

In addition to harming the right of consumers to receive an ideal service, Aspec assured that these cases reported by Interbank clients affect the financial system, cause distrust and threaten the practice of savings.