Interbank users report failures in the application with zero accounts and discounts without justification

Since the morning, Interbank clients reported errors with your mobile application because, when reviewing their accounts, they found unrealized transactions and zero accounts. This prevented users from carrying out their transactions during the day, including their daily purchases. For this reason, they used their X accounts, Elon Musk’s social network, to express their discomfort regarding the situation. Although the financial entity has not provided an official version, at the moment they have only responded to users with something generic and superficial.

What did Interbank users say?

“I can’t withdraw the money from my piggy bank because it disappears immediately, 60 soles have already disappeared. I need an answer, nor can I use my money,” was one of the main complaints. On the other hand, users also complained through the customer service channels: “What is happening with the Interbank bank? I am calling because today I access my debit account and I appear without a balance (even though until yesterday I did have it) and there is no The call comes in. Your WhatsApp robot assistant is useless. Help!!!!!”

What is the version of Interbank?

At first, Interbank indicated that it was going to review the case and asked for the DNI number to be able to contact them. As the hours went by, they stated the following: “We have detected consumption that has been duplicated in some cases and could temporarily affect your accounts.” They added that their clients’ balances are safe and they will reverse the problem as soon as possible.