Indecopi: what to do if the service I contract is canceled or postponed due to the demonstrations?

Due to social demonstrations that are being developed in various areas of the country, some of the services could be affected. Therefore, it is important that consumers know how to act in the face of these inconveniences and receive attention to their claims. Along these lines, Indecopi provides the following guidelines through the ‘Guide for consumers in emergency situations in Peru’.

What to do if I already bought an interprovincial bus ticket?

In case you have made the purchase of tickets to travel to the interior and this was suspended by the protestsit is important to remember that citizens have the right to endorse or transfer their tickets on national routes to other people or postpone the service.

Said request must be made at least 24 hours before the day and exact time of departure. In addition, if there is any situation that prevents or delays the trip, you must be informed in a timely manner. If you have another inconvenience, you can present your claim in the company’s claims book and before Indecopi.

Suspended tourism services

Normally, in situations of emergency, it is possible that tourist services are suspended. Therefore, if you already had a reservation in the affected areas, you can agree with the provider to reschedule or refund your money. If the company does not provide solution options, you can file a claim.

What to do if I have to pay a debt?

If you are in an area declared in emergency and you have to pay a mortgage or consumer loan, ask your financial institution if it is possible to access a rescheduling, in accordance with the guidelines of the Superintendency of Banking, Insurance and AFP (SBS). It is worth mentioning that this facility is subject to the evaluation, particular conditions and requirements of each bank.