Ica: operators were fined more than S/2.4 million in the last 4 years

Between the years 2019 and 2022, the Supervisory Agency for Private Investment in Telecommunications (Osiptel) fined more than S/2.4 million to the operating companies of the sector in the Ica region for breaching commitments to improve the quality of service coverage (CCS) and voice quality (CV).

The sanctions imposed declared firm in this period, equivalent to 573.92 tax units (UIT), were due to non-compliance by the operating companies with the commitments to improve the aforementioned quality standards in the towns of Los Piscontes, Los Alquiles, Pampa de Tate and Alto Larán.

Of the total sanctions, Movistar totaled S/1 million 462,200 (equivalent to 341 UIT) for fines, thus becoming the most penalized in the last four years.

For its part, Claro totaled 181.92 UIT in fines, for a value of S/795,988, and Entel accumulated 51 UIT, equivalent to S/219,300.

“The improvement commitments are a tool that the regulator uses so that the operating companies apply corrections, in terms of coverage and quality in the mobile telephony service, within a certain period, and invest in improving infrastructure”, highlighted the director of Attention and Osiptel User Protection, Tatiana Piccini.

However, failure to comply with the improvement commitments entails sanctions, added Piccini.

To ensure the quality of mobile telephony services, the regulatory entity supervised during the second semester of 2022 11 populated centers of Ica, evaluating the indicators of CCS, CV and delivery time of text messages. During this time, three improvement commitments were requested from Entel, the official specified.

In this first semester of 2023, inspection actions will continue in 20 populated centers of this region.

There are more than 2,000 claims so far this year

From January to May 2023, Osiptel served more than 2,000 Ica users. Of this number, the largest amount was related with mobile service (1,272), followed by packaged (237), fixed internet (147), fixed telephony (69), pay television (62), among others.

Meanwhile, the most consulted topics were those referred to the National Registry of Mobile Terminal Equipment for Security (Renteseg), claim procedure, service cancellation, collections and service quality. By operating companies, most of the targeted users belonged to Movistar (55.20%). It was followed by Entel (21.47%), Claro (20.14%) and Bitel (3.19%).