under the Father’s daythe Indecopi gives some rrecommendations to consumers to take into account when purchasing a good or service.
The entity suggests on this date totake care of formal establishments to make your purchases or hire a service. In this way, bad experiences will be avoided.
It also advises Keep proof of payment advertising material and any other document that has information on the conditions of service, since they will be useful to present a claim in the event of a breach.
“Keep in mind that companies must display the total amount of the price of the products or services offered, including applicable taxes, commissions and charges. They cannot demand the payment of additional amounts, unless they are different services,” he remarks. the Indecopi.
In addition, it indicates that, for the payment of the product or service, you can use any means, be it cash, credit card, debit card, digital wallets, among others; unless the company informs you, in advance, of some restrictions for the payment.
Promotions and events
In the case of events, Indecopi highlights that companies must comply with communicating the limitations, stock and duration of promotions, as well as the terms and conditions. This information must be provided in a clear, timely, relevant and accessible manner.
“If you want to attend a show, you must buy your tickets through the organizers’ official web pages or applications. Avoid spreading the QR code or barcode of the tickets on social networks or other media,” he recommends.
In addition, it indicates that the organizers of the event have the obligation to guarantee that the conditions for the provision of the service are adequate. If an accident occurs at their facilities, they must provide the necessary assistance to protect the health and integrity of the attendees.
Finally, remember that providers are required to report access restrictions to their facilities, which must be objective and duly justified; otherwise, it could be considered an act of discrimination and be penalized.
Source: Larepublica
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