The resolution areas of the National Institute for the Defense of Competition and the Protection of Intellectual Property (Indecopi) have imposed 124 sanctions on travel agencies for using aggressive or deceptive commercial methods in the sale of their services in a period of time ranging from June 2019 to date.
Among the modalities most found, the offer of false promises of prizes granted to consumers, who had to carry out actions and payments not agreed to obtain the benefit, was identified.
The sanctions imposed correspond to procedures carried out in offices in Lima, Áncash, San Martín, Arequipa and Cusco, and the fines amount to 1164.3 UIT (S/5,763,285).
The companies most penalized nationwide for this offense are Interamericana Travel’s SAC, Grupo Terra Grata SAC, Neomundo Internacional SAC, Travel Card SAC and Atlas International Group (AIG) SAC
In addition, during the same period, the Indecopi Inspection Department carried out 21 inspections of travel agencies for conduct related to this infraction.
Indecopi recommendations
Indecopi reminds consumers that it is important to contract the services of formal providers to avoid possible scams. Likewise, users can verify if the company was previously fined by entering the portal Look Who You Buy from.
The entity also recalls that travel and tourism agencies have the obligation to provide all the necessary information about the characteristics of the service: itinerary, duration of the tour, places that will be visited, if they include the costs of tickets to archaeological or historical centers, in other aspects.
Source: Larepublica
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