Pending payment on the line The transmission from Banco Pichincha lasted until six o’clock this Tuesday, April 4. Pablo wanted to pay his basic services since morning, but the mobile banking was not working, so he tried several times and finally managed to complete these procedures in the afternoon.

User complaints have been filed since early on. He received a notification from his mobile operator at eight in the morning not to forget to pay for his mobile phone, so he went into mobile banking and made the payment, but it was not completed and he got an error and a message to try again. late. At that time he could not even enter the application, and in the afternoon he managed to do so.

At three o’clock in the afternoon, several customers were still without service. María couldn’t get into mobile banking – she got an “entry not available” message – so she tried web banking and was able to enter her username and password, but since that system requires a digital code provided in the app, she couldn’t even make the transfer . At 15:55 he managed to get into applications from the bank.

There were many claims on social networks, as it was announced that the system is not even available at ATMs and counters. Ismael Bernal Mendoza posted on his Twitter a photo of dozens of people waiting “all morning for the system to be activated.” There are a lot of people who do not make transactions, and nobody regulates the debts.

User Karen Andrade commented that she had been trying to use the system for two days.

Given the claims that made Banco Pichincha a trend on Twitter and the mention of the Supervisory Board of Banks, the account of this supervisory body asked to be written to internally.

So far, the people in charge of communication from this banking institution have not answered the reason for these problems and why they are repeated in the bank.