Euskaraz irakurri: Kontsumobidek Kutxabank zigortu du leihatilan eskudirutan ordaintzeko zerbitzua kentzeagatik

The Basque consumer institute, Kontsumobide, has imposed a penalty of 123,000 euros to Kutxabank for various abusive practices against the rights of consumers. Specifically, the Basque bank is fined for not provide cashier service and delete the service cash payment at the window.

As reported by the Basque Government in a note, the sanction is the result of the procedure opened as a result of claims from individuals and a complaint from the EKA/ACUV association. All of them denounced the impossibility of paying in cash at the window.

As Kontsumobide has verified, Kutxabank No gives the option to its clientele to receive those income from third parties not customers“breaking in this way one of the basic characteristics of the provision of the cashier service”.

In addition, the Basque bank has removed the possibility of making payments in cash or income cash at the windowswhich, according to Kontsumobide, violates the obligation to accept all legally accepted means of payment.

Therefore, Kontsumobide has proceeded to sanction Kutxbank with 123,000 euros for these abusive practices that it has described as serious infractions, in that they affect a large number of people. Likewise, it obliges him to publicize the sanction, for “exemplary reasons.”

Source: Eitb

Alia

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