So far in 2023, the Service Platform of the Consumer Defense Commission (Codeco) of the Congress of the republic attended 49 complaints from citizens, who, in 40%, indicated that the companies supplying electricity, drinking water and telephone they charge excessive amounts and carry out unexpected cuts in basic services.
While 30% of citizens presented their complaints about the poor financial service they received (electronic fraud and exorbitant interest charges, among others). 20% did so against poor service and undue charges at universities, supermarkets, among others; and 10%, for medical malpractice and for not receiving medical attention from specialists in hospitals.
Codeco sent citizen complaints to regulatory bodies such as the National Superintendency of Sanitation Services (Sunass), Supervisory Agency for Investment in Energy and Mining (Osinergmin), Supervisory Agency for Private Investment in Telecommunications (Osiptel), Superintendence of Banking Insurance and AFP (SBS), the National Institute for the Defense of Competition and the Protection of Intellectual Property (Indecopi) and the National Health Superintendency (Susalud).
Users can make their complaints in person or by phone at the Congress. Photo: Codeco
The head of the Consumer Defense Commission, Congressman Elias Varas Melendez, urges users to submit their complaint or claim for dissatisfaction with a product or service received. To do this, they must go to the Legislative Palace, Jr. Andahuaylas s/n, Cercado de Lima, during office hours, from 8:00 a.m. to 1:00 p.m. and from 2:00 p.m. to 5:00 p.m. You can also register your complaints by calling (01) 311-7777, annex 2025, and by email: codeco@congreso.gob.pe
Source: Larepublica
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